Stores Magazine - October 2007 - (Page 21) WAKE UP AND SMELL YOUR COFFEE. Better customer service just got faster. Caribou Coffee, the second largest gourmet coffeehouse operator in the United States, needed to improve the customer experience in their 400+ shops. So they turned to IBM and IBM business partner, Retail Data Systems (RDS), a leading independent provider of electronic retail systems, to get a competitive edge. RDS installed the innovative IBM AnyPlace Kiosks. Employees were more responsive to customer requests. They handled even the most complex orders efficiently and accurately. And fast! Caribou Coffee is so pleased, they’re installing 300 additional AnyPlace Kiosks. Are you as happy with your business results? Shouldn’t you call 1 866-348-3454? Or visit ibm.com/products/retail/coffee. WHY IBM? The world’s most popular brand for innovative retail solutions1 Easy To Manage: Proactive remote management delivers ultimate performance Easy To Service: Quick access to components helps speed repairs and lowers costs Innovative Design: Advanced usability features, optimized for retail, help create an exceptional store experience Eco-Friendly: Energy efficient components, “green” manufacturing processes and recycled materials2 help protect the environment ibm.com/products/retail/ © 2007 Retail Data Systems. All rights reserved. Retail Data Systems, the logo and other referenced Retail Data Systems products and services are trademarks of Retail Data Systems Inc. IBM, the IBM logo and other referenced IBM products and services are registered trademarks or trademarks of International Business Machines Corporation. Any other trademarks, registered trademarks, company, product or service names may be trademarks, registered trademarks or services marks of others. 1 Clarendon Reports Ltd. Worldwide Data Book 2005. 2 Plastic made of 25% recycled materials. http://ibm.com/products/retail/coffee http://ibm.com/products/retail/
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