Stores Magazine - October 2007 - (Page 6) TRENDS 12 DRUG STORE CLINICS As in-store clinics proliferate, some groups are raising red flags. 12 BACK-TO-SCHOOL MICROSITE Stage Stores launches effort to connect with teens. 14 What Shoppers Think 18 10 Things You May Have Missed 20 Numbers Worth Counting 22 Full Price/Markdown OCTOBER 2007 WORTH WATCHING 51 CONCEPT2WATCH Culver’s ButterBurgers & Frozen Custard 52 KIOSKS Stand (Alone) and Deliver. Redbox DVD kiosks compete on convenience, savings. 54 CUSTOMER SERVICE Listen Up. Audio analytics lets retailers hear how customers are responding to sales pitches. 56 E-COMMERCE Can We Talk? Click-to-call is driving significant business for auto parts retailer. 90 54 NUTS AND BOLTS 58 STORE OPERATIONS Breaking Free of the Herd. Elephant Pharm seeks growth without compromise. 62 RFID Riding the Next Wave. Metro Group pushes forward with RFID initiatives. 64 GLOBAL STRATEGIES Keeping Track of Tracking. Moosejaw streamlines international shipping. 87 COMMUNICATIONS Person to Person. Video kiosks use off-site customer service agents. 90 CREDIT Prestige Plus Perks. Benefits help get Garmany’s card into well-padded wallets. 92 PHARMACY MANAGEMENT Community Outreach. Putting care back in health care. 99 E-COMMERCE Funky Facilitator. Froomb.com a gatekeeper to deals-of-the-day. 102 WORKFLOW MANAGEMENT Prescription Central. System makes Giant Eagle more efficient, competitive. 104 DATA MANAGEMENT Above Par Solution. Set-it-and-forgetit systems alleviate data storage problems. 99 CONSIDER THIS 8 10 EXECUTIVE EDITOR’S PAGE PRESIDENT’S PAGE INSIDE TRACK 120 NRF NEWS 112 LOEB RETAIL LETTER 114 ARTS UPDATE 116 POINT OF VIEW WHAT’S NEXT 122 RETAIL INDUSTRY CALENDAR 102 Need a back issue of STORES? Order one at www.stores.org POSTSCRIPT 126 LAST LAUGH CONTRIBUTORS D. Gail Fleenor M.V. Greene Lauri Giesen Janet Groeber 6 STORES / OCTOBER 2007 Craig Guillot Michael Hartnett Len Lewis Fred Minnick Liz Parks David P. Schulz Fiona Soltes WWW.STORES.ORG http://Froomb.com http://www.stores.org http://WWW.STORES.ORG
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