STORES Magazine - October 2008 - (Page 29)

The online retailers RANK RETAILER HEADQUARTERS MAIN PRODUCT shoppers like most COMMENT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Amazon.com eBay.com Walmart.com BestBuy.com JCPenney.com Target.com Google.com Overstock.com Kohls.com Sears.com OldNavy.com Macys.com QVC.com Yahoo.com LandsEnd.com CircuitCity.com LLBean.com Blair.com HomeDepot.com Lowes.com VictoriasSecret.com Newegg.com ColdwaterCreek.com Seattle San Jose, Calif. Bentonville, Ark. Richfield, Minn. Plano, Texas Minneapolis Mountainview, Calif. Salt Lake City Menomonee Falls, Wis. Hoffman Estates, Ill. San Francisco Cincinnati West Chester, Pa. Sunnyvale, Calif. Dodgeville, Wis. Richmond, Va. Freeport, Maine Warren, Pa. Atlanta Mooresville, N.C. Columbus, Ohio Industry, Calif. Sandpoint, Idaho books auction general merchandise electronics apparel general merchandise information general merchandise apparel general merchandise apparel apparel general merchandise information apparel electronics apparel apparel hardware hardware apparel electronics apparel apparel apparel With low prices, vast selection and convenience, Amazon epitomizes world class e-commerce. If you’re still thinking auction, it’s time to get a new view. eBay is a diversified portfolio of businesses. More than a million products are available online, not to mention music downloads and 1-hour photos to be picked up in the store. On a journey to customer centricity; adding product assortment, services and new auction and outlet sites. The poster child for seamless multi-channel retailing, JCPenney.com keeps raising the bar for innovation. Introduced TargetLists last fall; online exclusives keep shoppers coming back. When it comes to search engines, size matters; with so many tools and widgets, it’s hard to remember when Google wasn’t a verb. Excess is best here, but it’s a mix of upgraded technology and customer service that sustains this business. Partnerships drive sales in stores and online; big name pairings include Bobby Flay, Eric Carle and Avril Lavigne. It’s bells and whistles galore; for back to school Sears tapped into the social networking scene with multiple partnerships. Online exclusives include women’s plus sizes; affordable fashions strike the right note with economically downtrodden shoppers. Direct-to-consumer business may exceed $1 billion in sales this year; Bloomingdales.com steps up the online shopping experience. IQdoU? was new branding campaign; there are also new brands, upgraded features and breakthroughs in mobile and HD technology. The Microsoft/Yahoo saga is over, but could a deal with Google be looming? Regaining ground lost to Google tops the agenda. Shops and stores at Sears locations make buying online, returning in store possible; considered a bright spot for Sears. Spend $24, they’ll ship it free; still, execs are exploring strategic alternatives company-wide. Superior customer service and a brand with nearly 100 years of heritage bring shoppers back time and again. The name may not trip off the tongue, but value-oriented shoppers with a traditional bent have made Blair a top seller online. What’s the latest project at Home Depot? With a know how tab and a filter for items that are in stock, it’s all about customer service. How to videos guide consumers, inspirational videos inspire them and galleries of images cultivate ideas. Lots of exclusive merchandise; VS stays connected to shoppers by encouraging sign-ups for events and special sales. Recently celebrated its millionth customer review with $13,000 in give aways; debuted Neweggmall.com in May. Exceeding expectations with demanding boomer shoppers; a viral fundraiser for breast cancer strikes the right chord. Uses social-networking tools to connect with its shoppers; Martin + Osa site debuted in April; 77kids is due in the fall. Extreme discount pricing for a traditional older shopper; this one-stop shop includes menswear, women’s wear, shoes and home goods. AE.com/American Eagle Pittsburgh Haband.com Oakland, N.J. WWW.STORES.ORG STORES / OCTOBER 2008 29 http://www.Amazon.com http://www.eBay.com http://www.Walmart.com http://www.BestBuy.com http://www.JCPenney.com http://www.JCPenney.com http://www.Target.com http://www.Google.com http://www.Overstock.com http://www.Kohls.com http://www.Sears.com http://www.OldNavy.com http://www.Macys.com http://www.Bloomingdales.com http://www.QVC.com http://www.Yahoo.com http://www.LandsEnd.com http://www.CircuitCity.com http://www.LLBean.com http://www.Blair.com http://www.HomeDepot.com http://www.Lowes.com http://www.VictoriasSecret.com http://www.Newegg.com http://www.Neweggmall.com http://www.ColdwaterCreek.com http://www.AE.com/ http://www.Haband.com http://WWW.STORES.ORG

Table of Contents Feed for the Digital Edition of STORES Magazine - October 2008

STORES Magazine - October 2008 Contents Executive Editor's Page President's Page Force of a Different Collar What Shoppers Think Bagging the Competition 10 Things You May Have Missed Numbers Worth Counting Full Price/Markdown Retail People Favorite 50 Sticky Strategies for Retention Concept2Watch Kiosks Online Business Intelligence RFID NRFtech Wrap-up E-Commerce Credit Warehouse Systems Logistics Selling Tools Supply Chain LOEB Retail Letter Arts Update Point of View NRF News Retail Crossword Retail Industry Calendar Last Laugh

STORES Magazine - October 2008

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