STORES Magazine - October 2008 - (Page 36) EXECUTIVE SUITE / COVER STORY BY SUSAN REDA, EXECUTIVE EDITOR Retailers take different approaches to keeping associates in the fold R ecruiting employees to work in retail stores is the easy part; it’s convincing them to stay that can be grueling. Turnover in the retail industry is notoriously high. For myriad reasons — everything from long hours and tedious tasks to the chance to earn a dime more per hour at the shop across the mall — retail employees suffer from a collective case of retention deficit disorder. Statistics reported earlier this year by the National Retail Federation estimate industry turnover at 58 percent for full-time associates and 114 percent for part-time employees. Given the cost of recruiting, hiring, onboarding and training, provide the knowledgeable insight that a seasoned employee retailers are understandably frustrated when an employee who can offer. has been with the company just a few short weeks or months What can retailers do to increase the likelihood of employees sticking around for awhile? Some provide decides to move on. The prospect of inRetail EMPLOYEE turnover flexible scheduling or job sharing; others vesting in an employee who departs beoffer affordable health care, online trainfore the season changes is unsettling at 58% full-time ing — even free snacks in the break room. best, but return on investment is not the In this report, STORES looks at the aponly concern: Customer service suffers 114% part-time proaches three retail companies have when there are not enough associates to Source: NRF taken to keep employee turnover low. assist shoppers, process transactions or 36 STORES / OCTOBER 2008 WWW.STORES.ORG http://WWW.STORES.ORG
Table of Contents Feed for the Digital Edition of STORES Magazine - October 2008 STORES Magazine - October 2008 Contents Executive Editor's Page President's Page Force of a Different Collar What Shoppers Think Bagging the Competition 10 Things You May Have Missed Numbers Worth Counting Full Price/Markdown Retail People Favorite 50 Sticky Strategies for Retention Concept2Watch Kiosks Online Business Intelligence RFID NRFtech Wrap-up E-Commerce Credit Warehouse Systems Logistics Selling Tools Supply Chain LOEB Retail Letter Arts Update Point of View NRF News Retail Crossword Retail Industry Calendar Last Laugh STORES Magazine - October 2008 STORES Magazine - October 2008 - STORES Magazine - October 2008 (Page Cover1) STORES Magazine - October 2008 - STORES Magazine - October 2008 (Page Cover2) STORES Magazine - October 2008 - STORES Magazine - October 2008 (Page 3) STORES Magazine - October 2008 - STORES Magazine - October 2008 (Page 4) STORES Magazine - October 2008 - STORES Magazine - October 2008 (Page 5) STORES Magazine - October 2008 - Contents (Page 6) STORES Magazine - October 2008 - Contents (Page 7) STORES Magazine - October 2008 - Contents (Page 8) STORES Magazine - October 2008 - Contents (Page 9) STORES Magazine - October 2008 - Executive Editor's Page (Page 10) STORES Magazine - October 2008 - Executive Editor's Page (Page 11) STORES Magazine - October 2008 - President's Page (Page 12) STORES Magazine - October 2008 - President's Page (Page 13) STORES Magazine - October 2008 - Force of a Different Collar (Page 14) STORES Magazine - October 2008 - Bagging the Competition (Page 15) STORES Magazine - October 2008 - Bagging the Competition (Page 16) STORES Magazine - October 2008 - Bagging the Competition (Page 17) STORES Magazine - October 2008 - Bagging the Competition (Page 18) STORES Magazine - October 2008 - Bagging the Competition (Page 19) STORES Magazine - October 2008 - 10 Things You May Have Missed (Page 20) STORES Magazine - October 2008 - 10 Things You May Have Missed (Page 21) STORES Magazine - October 2008 - Numbers Worth Counting (Page 22) STORES Magazine - October 2008 - Numbers Worth Counting (Page 23) STORES Magazine - October 2008 - Full Price/Markdown (Page 24) STORES Magazine - October 2008 - Full Price/Markdown (Page 25) STORES Magazine - October 2008 - Retail People (Page 26) STORES Magazine - October 2008 - Retail People (Page 27) STORES Magazine - October 2008 - Favorite 50 (Page 28) STORES Magazine - October 2008 - Favorite 50 (Page 29) STORES Magazine - October 2008 - Favorite 50 (Page 30) STORES Magazine - October 2008 - Favorite 50 (Page 31) STORES Magazine - October 2008 - Favorite 50 (Page 32) STORES Magazine - October 2008 - Favorite 50 (Page 33) STORES Magazine - October 2008 - Favorite 50 (Page 34) STORES Magazine - October 2008 - Favorite 50 (Page 35) STORES Magazine - October 2008 - Sticky Strategies for Retention (Page 36) STORES Magazine - October 2008 - Sticky Strategies for Retention (Page 37) STORES Magazine - October 2008 - Sticky Strategies for Retention (Page 38) STORES Magazine - October 2008 - Sticky Strategies for Retention (Page 39) STORES Magazine - October 2008 - Sticky Strategies for Retention (Page 40) STORES Magazine - October 2008 - Sticky Strategies for Retention (Page 41) STORES Magazine - October 2008 - Concept2Watch (Page 42) STORES Magazine - October 2008 - Concept2Watch (Page 43) STORES Magazine - October 2008 - Kiosks (Page 44) STORES Magazine - October 2008 - Kiosks (Page 45) STORES Magazine - October 2008 - Online (Page 46) STORES Magazine - October 2008 - Business Intelligence (Page 47) STORES Magazine - October 2008 - Business Intelligence (Page 48) STORES Magazine - October 2008 - RFID (Page 49) STORES Magazine - October 2008 - RFID (Page 50) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S1) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S2) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S3) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S4) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S5) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S6) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S7) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S8) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S9) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S10) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S11) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S12) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S13) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S14) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S15) STORES Magazine - October 2008 - NRFtech Wrap-up (Page S16) STORES Magazine - October 2008 - E-Commerce (Page 67) STORES Magazine - October 2008 - E-Commerce (Page 68) STORES Magazine - October 2008 - E-Commerce (Page 69) STORES Magazine - October 2008 - Credit (Page 70) STORES Magazine - October 2008 - Credit (Page 71) STORES Magazine - October 2008 - Credit (Page 72) STORES Magazine - October 2008 - Credit (Page 73) STORES Magazine - October 2008 - Warehouse Systems (Page 74) STORES Magazine - October 2008 - Warehouse Systems (Page 75) STORES Magazine - October 2008 - Warehouse Systems (Page 76) STORES Magazine - October 2008 - Warehouse Systems (Page 77) STORES Magazine - October 2008 - Logistics (Page 78) STORES Magazine - October 2008 - Logistics (Page 79) STORES Magazine - October 2008 - Logistics (Page 80) STORES Magazine - October 2008 - Logistics (Page 81) STORES Magazine - October 2008 - Selling Tools (Page 82) STORES Magazine - October 2008 - Selling Tools (Page 83) STORES Magazine - October 2008 - Selling Tools (Page 84) STORES Magazine - October 2008 - Selling Tools (Page 85) STORES Magazine - October 2008 - Selling Tools (Page 86) STORES Magazine - October 2008 - Selling Tools (Page 87) STORES Magazine - October 2008 - Supply Chain (Page 88) STORES Magazine - October 2008 - Supply Chain (Page 89) STORES Magazine - October 2008 - LOEB Retail Letter (Page 90) STORES Magazine - October 2008 - LOEB Retail Letter (Page 91) STORES Magazine - October 2008 - Arts Update (Page 92) STORES Magazine - October 2008 - Arts Update (Page 93) STORES Magazine - October 2008 - Point of View (Page 94) STORES Magazine - October 2008 - Point of View (Page 95) STORES Magazine - October 2008 - NRF News (Page 96) STORES Magazine - October 2008 - NRF News (Page 97) STORES Magazine - October 2008 - Retail Crossword (Page 98) STORES Magazine - October 2008 - Retail Crossword (Page 99) STORES Magazine - October 2008 - Retail Crossword (Page 100) STORES Magazine - October 2008 - Retail Industry Calendar (Page 101) STORES Magazine - October 2008 - Last Laugh (Page 102) STORES Magazine - October 2008 - Last Laugh (Page Cover3) STORES Magazine - October 2008 - Last Laugh (Page Cover4)
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