Stores Magazine - November 2007 - (Page 94) NUTS AND BOLTS / SECURITY No changes needed Everdream’s hosted platform “allows multiple customers and partners to use a single instance of our software,” says Jim Obsitnik, vice president of marketing for Everdream. Customers can choose which parts of the solution they want and pay a monthly fee based on what is used. No changes to the client’s network infrastructure — including firewalls — are required. MBE currently uses Everdream’s compliance (asset management, software distribution) and uptime (patch management, antivirus management) software services; other available services include data encryption and online data backup. Using patch management, more than 209,000 patches were distributed to MBE franchisees in the first three months of Everdream’s implementation, and 248,000 patches were distributed in a subsequent three-month Customers can choose which parts of the Everdream solution they want and pay a monthly fee based on what is used. period. With the new infrastructure, MBE franchisees are now current on critical patches. The solution also saves valuable labor hours by allowing technicians to view complete hardware and software information about each networked computer. “IT departments don’t have to ask the user questions about computer hardware and software,” Obsitnik says. “This speeds up time needed for troubleshooting and allows IT departments to be more pro-active.” StORES D. Gail Fleenor, a Virginia-based freelance business writer, has 18 years experience in retail and consumer research. 94 STORES / NOVEMBER 2007 WWW.STORES.ORG http://www.cu24.com http://www.nrf.com/bookstore http://WWW.STORES.ORG
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