STORES Global Powers of Retailing 2009 - (Page Cover3) CUSTOMER SATISFACTION ‘SWEET SPOT’ BOOST PROFITABILITY WITH THE Let CFI Group help you optimize customer satisfaction for maximum profitability! Profitable customer satisfaction is a balancing act – invest in too many customer touchpoints and you could be wasting financial resources. Invest in too few and customers leave. CFI Group, a global provider of customer satisfaction strategy, analysis and consulting services, can help you identify your Point of Optimal Return—the ‘sweet spot’ of customer satisfaction where customers feel serviced and your business is profitable. Using the American Customer Satisfaction Index (ACSI) – the gold standard in customer satisfaction measurement – CFI Group provides you with: Clear insight on your customers’ key satisfaction drivers Actionable steps to optimize your multi-channel satisfaction More accurate ROI assessments for improved financial performance Welcome to certainty.™ Learn more about how CFI Group can maximize your financial performance! www.cfigroup.com 734.930.9090 askcfi@cfigroup.com Visit CFI Group at the BIG SHOW 2009 – Booth #2465 We’re pleased to host Best Buy’s Julie Beth McFall, Ph.D., as she shares new innovations in customer satisfaction! http://www.cfigroup.com http://www.cfigroup.com
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