Osceola ReVIEW - August 2008 - (Page 6) Association Staff David B. Bennett, CAE, Chief Executive Officer ceo@osceola-realtors.com Gwen Dukes, Director of Communications communications@osceola-realtors.com Jeri Peyton, Deputy CEO deputyceo@osceola-realtors.com Bob St. Gordon, Controller accounts@osceola-realtors.com Michelle Smith, Director of Knowledge Services education@osceola-realtors.com Stephanie Escurra-Hendricks, Member Services Representative sales@osceola-realtors.com Anneris Rivera, Member Services Representative memberservices@osceola-realtors.com Knowledge Services News By Michelle Smith, Director of Knowledge Services QUIz: CODE OF ETHICS (answers on page 12) The NATIONAL ASSOCIATION OF REALTORS®’ Code of Ethics and Standards of Practice establishes rules for the highest ethical conduct and professionalism. It’s what distinguishes you as REALTORS® from other real estate licensees. Take this quiz to see how well you know your Code. 1. The Code of Ethics is based on the concept of: • Let the buyer beware. • Let the seller beware. • Let the public be served. • Let the public fend for themselves. 2. The Code of Ethics was adopted: • To establish standards of conduct for the industry. • Only as “recommendations” for proper conduct. • In 1931. • Long after real estate licensing laws were in existence. 3. The Preamble to the Code: • Sets out aspirational ideals that REALTORS® should strive to attain. • Can be used as the basis for disciplinary action against a REALTOR®. • Requires REALTORS® to meet the standards set forth in the Preamble. • Is a summary of all the articles included in the Code. 4. The Code is primarily enforced through: • The NATIONAL ASSOCIATION OF REALTORS®. • State associations of REALTORS®. • Local associations of REALTORS®. • None of the Above. 5. The two basic types of complaints that are handled by local associations are: • Ethics complaints and license law complaints. • License law complaints and mediation matters. • Ethics complaints and requests for arbitration. • License law complaints and requests for arbitration. 6. The three committees or groups that are involved in the Code enforcement process are: • Grievance Committee, Appeals Committee, and Board of Directors • Professional Standards Committee, Arbitration Committee, and Mediation Committee • Professional Standards Committee, Medication Committee and Board of Directors • Grievance Committee, Professional Standards Committee, and Board of Directors 7. A request for mandatory arbitration is based on: • A monetary dispute between REALTORS® (principals) in different firms. • A legal claim for damages between REALTORS® in different firms. • A monetary dispute between salespersons in different firms. • A legal claim for damages between a salesperson and his/her broker. Continued on Page 7. AssociAtion office 1105 Shady Lane Kissimmee, Florida 34744 www.osceolarealtors.org Email: communications@osceola-realtors.com 407.846.0117 • 407.846.0217 fax newsletter submissions In order to share the wealth of information contained in this newsletter in an efficient manner, please submit your articles via e-mail or fax by the 10th of the month. Please clearly indicate that submission is for the Osceola ReVIEW. Editor-in-Chief: Gwen Dukes Articles: communications@osceola-realtors.com Advertising: accounts@osceola-realtors.com For advertising inquiries please contact Bob St. Gordon at the Association Office. Your advertising defrays the cost of publishing. Thank you for your support. The Osceola ReVIEW is published exclusively for the Association by PIP Printing & Document Services Kissimmee, Florida 407.847.5565 • 407.847.2698 fax Pip@pip920.com Disclaimer: The Osceola ReVIEW is published for the members and affiliates of Osceola County Association of Realtors®, Inc. by Pip Printing and Document Services as a courtesy. Pip nor the Association assume any responsibility for article content or advertising message as submitted for inclusion in the newsletter. Advertising and articles are not endorsed by Association, nor is there any implied warranty by the Association or its staff. 6 Osceola ReVIEW August 2008 http://www.osceolarealtors.org
Table of Contents Feed for the Digital Edition of Osceola ReVIEW - August 2008 Osceola ReVIEW - August 2008 President's Perspective CEO Perspective Education Corner Association Staff Knowledge Services News Association Newsmakers Association Leadership Welcome New Members New Affiliate Offices Osceola ReVIEW - August 2008 Osceola ReVIEW - August 2008 - Osceola ReVIEW - August 2008 (Page 1) Osceola ReVIEW - August 2008 - Osceola ReVIEW - August 2008 (Page 2) Osceola ReVIEW - August 2008 - President's Perspective (Page 3) Osceola ReVIEW - August 2008 - CEO Perspective (Page 4) Osceola ReVIEW - August 2008 - Education Corner (Page 5) Osceola ReVIEW - August 2008 - Knowledge Services News (Page 6) Osceola ReVIEW - August 2008 - Knowledge Services News (Page 7) Osceola ReVIEW - August 2008 - Knowledge Services News (Page 8) Osceola ReVIEW - August 2008 - Knowledge Services News (Page 9) Osceola ReVIEW - August 2008 - Knowledge Services News (Page 10) Osceola ReVIEW - August 2008 - Knowledge Services News (Page 11) Osceola ReVIEW - August 2008 - Knowledge Services News (Page 12) Osceola ReVIEW - August 2008 - Knowledge Services News (Page 13) Osceola ReVIEW - August 2008 - Knowledge Services News (Page 14) Osceola ReVIEW - August 2008 - Knowledge Services News (Page 15) Osceola ReVIEW - August 2008 - New Affiliate Offices (Page 16)
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