Southwest The Magazine - November 2014 - (Page 20)
YOU MADE OUR DAY
Every month, Southwest
Airlines gets thousands of
compliments from Customers
telling stories of over-the-top
acts of Employee kindness.
Want to share yours? Visit
southwest.com/contact-us.
DearBaltimore airport waiting to fly home
Southwest,
I was in the
when someone from your company made an
announcement that a flight full of veterans was
about to disembark. The vets came out of the
tunnel, one by one. Their families, your staff, and
people waiting in the terminal gave each person
a standing ovation. It's amazing to see a company
show thanks the way you guys did for all the veterans. That's something I'll truly remember. I now
always want to fly Southwest. -Marla Calanni
A GENEROUS GIFT
During a flight, I started talking to the
cabin crew. Flight attendant Andrea
"AJ" Carrell is the perfect employee for
Southwest. She was wearing a bracelet
decorated with wings in the shape
of a heart and a rhinestone cross on
top of the wings. I asked where she
had purchased it because I wanted
to get one for our granddaughter.
She told me, and we all continued to
talk. Just before we landed in Seattle,
AJ handed me her bracelet, which
she had wrapped up, and said, "Give
it to your granddaughter." I told her
20 SOUTHWEST NOVEMBER 2014
no, but she insisted I take it. I fly with
Southwest almost every week. You
have the best crews in the air, and AJ
could teach a course on how to be
the perfect flight attendant. Besides
the gift to our granddaughter, she was
excellent at her job of taking care of
the passengers. I wish there was more
I could do to let Southwest know how
much I appreciate the airline and its
employees. I want AJ to be recognized
for being the sweet, thoughtful, caring
person she is. -James Barr
CUP OF KINDNESS
I had traveled miles to Long Island
MacArthur Airport to pick up my
nephew, who was arriving from St.
Louis for a visit. The plane was delayed,
and there was no coffee anywhere at
the airport. Two women at the Southwest ticket counter took pity on me
and brewed me a cup of decaf from
their own coffeemaker. They were very
gracious and understanding. Their
names are Yvette Cruz and Sheri Miller.
Please thank them for me!
-Sharen Dykeman
GOOD DETECTIVE WORK
I want to thank Jamie Dishman, who
works at the Southwest counter in
Austin. I left my keys at the checkin
counter and didn't notice until I got to
my destination. I filed a claim, but
Jamie went one better. She lives in the
same town as me: Cedar Park, Texas.
She saw a Cedar Park library-card
tag on my keys, went to the library
during her free time, and waited as
ILLUSTRATION BY ALEKS SENNWALD
http://www.southwest.com/contact-us
Table of Contents for the Digital Edition of Southwest The Magazine - November 2014
Southwest The Magazine - November 2014
Gary’s Greeting
Saludos de Gary
You Made Our Day
Our Star
Rapid Rewards Freedom Story
From the Editor
Feedback
Snapshots
Media Center
Eat Drink Sleep
Wise Guide
Numbers
Business
Winter, Party of ___ .
Last Man Standing
Your Adventure In Burbank
Promotional Series: Nonstop Love
Promotional Series: Spirit of Reno Tahoe
Calendar
Fun!
Products and Services
Spotlight
Community Outreach
Flight Service
Information
Rapid Rewards
Terminal Maps
Route Map
The “If” List
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