Spirit Magazine - April 2013 - (Page 145)

Community Outreach Helping with a Servant’s Heart How one San Antonio Employee puts her passion for community service into action. Caring Crew Volunteers share the LUV with Ronald. As a Bilingual Team Leader in the San Antonio Customer Support & Services (CS&S) Center, I have been a part of the Southwest Airlines Family for 11 years. I have the privilege of leading our Customer Representatives, who deliver our Legendary Customer Service and Southwest hospitality. I am fortunate to have Coworkers who see the importance of wearing their Servant’s Hearts on their sleeves and giving back to our communities. Southwest is an airline, but we do some of our best work on the ground. I know this personally, as I am empowered to give back to my community not only through my own passion for volunteering but also through Southwest-sponsored service efforts. On a regular basis, Southwest and AirTran Employees join together to make a difference. Our airline has always stood for community, and our nationwide projects show that every year. This past fall, for example, Employees supported local food banks during National Preparedness Month by volunteering and by collecting and donating canned goods. In addition to projects like this, I spend time giving back at the Ronald McDonald House of San Antonio. Often, I am able to provide something that few volunteers can: bilingualism and knowledge of Hispanic culture. Spanish-speaking parents can sometimes feel uncomfortable because of their lack of English fluency, so my goal is to use Spanish to put them at ease while they stay at the house and deal with their children’s illnesses. I vividly remember the first time I helped at a Ronald McDonald House event. I can still picture the face of a sweet child who had been involved in a horrific car accident. Getting to know this little boy and his family helped reaffirm my commitment to volunteering. My job as a CS&S Team Leader keeps me busy, but that doesn’t stop me from volunteering. You cannot put a price tag on the feelings and experiences that come with making a positive difference in your community. I’m so fortunate to work for a Company that supports my passion. —Carolina Mendoza april 2013 spirit 145

Table of Contents for the Digital Edition of Spirit Magazine - April 2013

Spirit Magazine - April 2013
Contents
Gary’s Greeting
Gary’s Greeting en Español
Star of the Month
Freedom Story
From the Editor
Your Words
Your Pictures
Media Center
Eat Drink Sleep
The Numbers
Wise Guide
Business
Almost Famous
Not So Fast
Your Adventure In...
Promotional Series: Destination Texas
Promotional Series: Spirit of Golf Reno Tahoe
Promotion: Spirit of Franchise Opportunities
Calendar
Fun!
Spotlight
Community Outreach
Route Map
Terminal Maps
Rapid Rewards Partners
Flight Service
The “If” List

Spirit Magazine - April 2013

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