USAA - Spring 2015 - (Page 5)

Message From the President and CEO PHOTOGR APH BY PAUL ELLEDGE Thank You I've said a lot of goodbyes in my time. Every military family has. During my 28 years in the Army, orders would come and I'd be gone so fast I didn't always have a chance to properly ref lect on where I'd been. It was all about where I was headed. As I prepare to leave USAA after 20 years and discover what retirement has in store, permit me, finally, to pause and reflect. When I became CEO more than seven years ago, the country and our members were facing bleak economic prospects. Nevertheless, the world's most honorable members and the world's best employees ensured that USAA would continue to thrive. We expanded membership to all who have served honorably, as the USAA family grew to more than 10 million strong. USAA continued to innovate to help make our members' lives simpler, earning more than 550 patents in the past seven years. We were proud to hire more than 9,000 veterans and military spouses since 2006 and work with other organizations to promote their hiring. And our financial strength helps ensure that USAA will be there for our members for decades to come. It's been an honor to help lead an organization of members who are unbelievably loyal and invested in the success of USAA. Every day, you extend to us your most precious commodity: your trust. We never have, and never will, take that for granted. I leave fully confident that USAA, our 213196-0215 mission and our members are in the capable hands of our board of directors, executive team and new CEO, Stuart Parker. Stuart is an Air Force veteran who has served USAA for more than 16 years and is committed to giving each and every member the necessary tools to serve their financial needs. I won't say goodbye. I'll say, simply, "thank you." Thank you for your membership, your loyalty and your trust. Josue (Joe) Robles Jr. Major General, USA (Ret.) President and Chief Executive Officer Stay connected with USAA. Reach out in more ways than ever. SPRING 2015 USA A 5 http://pinterest.com/usaa http://facebook.com/usaa http://linkedin.com/company/usaa http://instagram.com/usaa_photo http://twitter.com/usaa

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USAA - Spring 2015