US Airways - August 2012 - (Page 6)

embark CEO Letter thank You for Flying With us The Extra Mile I’ll bet you’ve worked with an exceptional colleague, have an employee who gives his or her all on the job, or have received recognition for your own professional efforts and successes. At US Airways, we think it’s important to recognize exceptional people and reward them for helping contribute to our airline’s (and customers’) success. That’s why, several years ago, we created our highest employee honor: the Chairman’s Award. The award allows company leaders, as well as our employees’ peers, to nominate an employee for recognition for a job well done. Our Chairman’s Awards are presented at the end of each quarter. Winners are chosen by a panel of their peers from the nominations received. Each Chairman’s Award winner receives a plaque, a pin, and a check for $1,000. ★ Laura Aiello, a Philadelphiabased In-Flight Operations supervisor, received us Airways’ highest employee honor for saving a man’s life at the airport last year. At the end of each year, a panel reviews all of the winning quarterly nominations. From those winners, the top 25 are selected to receive the Annual Chairman’s Award. Annual winners, along with a guest, are invited to attend a celebratory dinner with members of our airline’s management team and are presented with a $5,000 check. Nearly every Chairman’s Award winner I’ve met with over the years has told me, “I was just doing my job.” But these stellar employees lead the pack in caring for our customers, fellow employees, and the airline as a whole. Laura Aiello, a Philadelphia-based In-Flight Operations Supervisor, is the perfect example of one of our Chairman’s Award winners who went the extra mile and didn’t think twice about her heroic act. Last year, Laura was walking through Philadelphia International Airport and noticed some commotion at a gate. As she got closer, she saw that a man had collapsed. Laura quickly retrieved a wall-mounted automated external defibrillator (AED). After her CPR efforts failed, she used the AED to restore the man’s heartbeat and revive him. Numerous crewmembers and other employees witnessed her actions, and in a quiet and unassuming way Laura demonstrated the importance of safety and putting our customers first. Following the incident, Laura returned to her office and continued working, bringing little attention to the matter and focusing on the next task at hand. She was quite modest about the matter, and yet she had just saved a man’s life. We love to hear about the great things our people do, so if you notice one of our employees providing outstanding customer service or taking extra care in a tough situation, let us know by visiting the Contact US page at usairways.com. We hope you enjoy your travels today. On behalf of the 32,000 employees of US Airways, thank you for flying with us today. We look forward to seeing you again soon. Doug Parker Chairman and CEO 6 August 2012 usairwaysmag.com http://www.usairways.com http://www.usairwaysmag.com

Table of Contents for the Digital Edition of US Airways - August 2012

US Airways - August 2012
Table of Contents
CEO Letter
From the Editor
Did You Know?
Making It Happen
Hot Spots: Making Waves
Wine & Dine: The American Spirit
Adventure: Reynolds Plantation
Great Escapes: Puerto Vallarta
Tel Aviv: The City That Never Sleeps
Heavy Duty: US Airways Maintenance
Toques Off! Top Chefs on Summer Entertaining
Welcome to Tampa Bay
Driving Force: The First Tee of the Triad
New Vision: Lexington, Kentucky
Best of Education: Salisbury University
Puzzles
Charlotte in 2012: Making a New Economy Possible
Readers Resource Index
Your US Airways Guide
Video Entertainment
Audio Entertainment
U.S. and Caribbean Service Map
International Service Map
Airport Terminal Maps
US Airways Fleet/Customs & Immigration
Passenger Info/Contact US Airways
US Airways MarketPlace™
Giving Miles for Good: Fisher House
Window or Aisle?

US Airways - August 2012

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