US Airways - August 2013 - (Page 44)

schedules to accommodate the day’s ﬂights, the future group works on creating schedules for the following day to make sure each ﬂight is covered. Although much of their focus is on keeping ﬂights on time, the crew schedulers never lose sight of the most important aspect of their jobs. “One thing that the Operations Control Center is really good at,” Holliday says, “is always having the safety of our customers in mind.” Our main job and goal is to make sure there is a qualiﬁed crew that is well rested for every ﬂight. —Steve Holliday, Manager of Crew Resources » MEET: Marsha Dickson TITLE: Flight Attendant Crew Scheduler TIME WITH US AIRWAYS: 35 years As a ﬂight attendant crew scheduler, Marsha Dickson is not only a good problem solver; she’s also a good communicator. “A lot of what we do is answer ﬂight attendants’ questions and help new ﬂight attendants get through the scheduling process,” she says. “We work hard to explain difﬁcult situations to the ﬂight attendants.” Those situations can include anything from weather delays or cancellations to ﬂight atten- dants calling in sick. “Every day we’re dealing with issues that sometimes aren’t within our control, but we try to make it as easy as possible on the ﬂight attendants.” Because she talks with attendants every day, Marsha has developed friendships with many of them. “What I enjoy most about this job is dealing with the different people,” she says. “I’ve gone from just being a phone call to being a friend to some of the ﬂight attendants.” Precious Collection TIMELESS • INDIVIDUAL • MEMORABLE For those that want it to last forever… 44 FEBRUARY 2012 usairwaysmag.com TE RM I NAL B | P I ER B | 1 H AR BORS I D E D R IVE BOSTON LOGA N A IR PORT | 6 17.5 67.1 13 3 11 5 N EWB URY ST REET | BO STON | 61 7. 42 1 .0 777 34 CENTRAL STREET IN WELLESLEY | COMING SOON MADE IN A MER ICA W IT H LOVE ™ | W WW.ALEX AN DAN I.COM http://WWW.ALEXANDANI.COM http://WWW.ALEXANDANI.COM

Table of Contents for the Digital Edition of US Airways - August 2013

US Airways - August 2013
Table of Contents
CEO Letter
From the Editor
Did You Know?
Making It Happen
Hot Spots: Architectural Attractions
Wine & Dine: Italy's Gourmet Capital
Adventure: Diving for Dinner
Golf: The Wyndham Championship
Adventure: Drive Time at Bondurant
Great Escapes: Riu Resorts
Gear Up: Tools to Stay Cool
Travel Feature: Seattle's Outdoor Delights
US Airways: Staffing the Skies
Health Matters: Rapid Recovery
Special Section: Historically Black Colleges & Universities
Must Read: The Book of Immortality
Great Dates: Euphoria Festival
Puzzles
Readers Resource Index
Your US Airways Guide
Video Entertainment
Audio Entertainment
U.S. and Caribbean Service Map
International Service Map
Airport Terminal Maps
US Airways Fleet/Customs & Immigration
Passenger Info/Contact US Airways
US Airways MarketPlace®
Giving: Pulling Together
Window or Aisle?

US Airways - August 2013