US Airways - March 2013 - (Page 12)

embark Making It Happen Behind the Scenes of Your Flight 12:42 Michelle explains some of the boarding All in a Day’s Work We follow Michelle Parks, a US Airways gate agent in Phoenix, to learn the job — By Tara Titcombe and get a workout. ★ 12 p.m. Michelle clocks in and checks the 12 march 2013 usairwaysmag.com photos BY christopher Barr schedule for her gate assignments. She writes down the first three gates and flights she’ll be handling, but she notes that she’ll have to check back often for any gate changes. 12:11 Michelle heads to her first gate to meet an incoming flight and then board it for a trip to Los Angeles. She gets to the gate early to review the outgoing flight’s status and print out paperwork. computer system. The screen shows a diagram of the plane’s seats, which change colors as passengers board. Green indicates passengers onboard, yellow indicates assigned seats for passengers who haven’t boarded yet, and blue indicates available seats. 12:49 The incoming flight is running a few minutes behind, so Michelle will have to do a quick turnaround to make sure the flight to LA leaves on schedule. To save time, she walks around the gate area to tag carry-on items that will need to be checked at the gate. 12:55 After the arriving flight pulls into the gate, the next ten minutes are a blur. Michelle walks down the jet bridge to connect it to the plane door and then hurries back up before anyone gets off the plane. As the arriving passengers begin to exit, Michelle calls for wheelchair assistance to help two passengers. She also checks gates for people with connecting flights, gives directions to baggage claim, makes sure that the cleaning and catering crews are on board, and runs down to the plane to retrieve a passenger’s forgotten e-reader. 1:15 When the plane is ready for boarding, Michelle works the desk to help passengers upgrade to First Class, switch seats, and rearrange seating so a family can be together. 1:20 Boarding begins. Michelle works the desk while another gate agent makes the announcements and scans tickets. As passengers board, Michelle adds an infant’s name in the system for a pass, counts carry-on bags, and makes sure an emotional-support animal has the proper documentation to fly. 1:35 Michelle makes a final boarding call for the flight to LA. 1:38 Michelle prints the final paperwork with the passenger count and walks down the jet bridge to give it to the flight attendants and the captain. 1:40 Plane doors close and the jet bridge retracts. 1:43 Michelle signs the final paperwork and drops it in a box near the gate. 1:45 Michelle heads to her next assigned gate — a flight arriving from San Francisco and then departing for Boston. And after that, two more flights to go. http://www.usairwaysmag.com

Table of Contents for the Digital Edition of US Airways - March 2013

US Airways - March 2013
Table of Contents
CEO Letter
From the Editor
Did You Know?
Making It Happen
Hot Spots: Best Musical Pilgrimages
Hub Crawl: Denver Airport
Wine & Dine: Chef's Tables
Wine & Dine: Artisan Cheeses
Great Escapes: Cypress Inn
Adventure: Washington, DC by Bike
Great Escapes: The Gathering in Ireland
Adventure: Puerto Rico Golf
Charlotte EDC
Great Escapes: Barcelo Hotels and Resorts
Gear Up: The Smart Kitchen
Travel Feature: The Rome Less Traveled
US Airways Feature: Order Up!
Great Tastes: Phoenix Dining
From Philly, With Love
Route of Discovery: San Luis Obispo, California
Atlantic 10 Conference
Great Dates
Puzzles
Readers Resource Index
Your US Airways Guide
Video Entertainment
Audio Entertainment
U.S. and Caribbean Service Map
International Service Map
Airport Terminal Maps
US Airways Fleet/Customs & Immigration
Passenger Info/Contact US Airways
US Airways MarketPlace®
Window or Aisle?

US Airways - March 2013

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