US Airways - September 2012 - (Page 50)
every type of door featured on Airbus aircraft. Flight attendants must know how to operate each door, for emergencies and boarding, for all the aircraft they’re authorized to fly on. Most exercises — including CPR, self-defense, boarding duties, and safety anGood deeds get noticed at nouncements US Airways. As part of its — are performed Above & Beyond program, in these simulathe airline recognizes employees who provide tors. It’s crucial that flight attendants exceptional service with know how to conduct all of their a quarterly drawing for cash prizes and an awards duties within the confined spaces of banquet. the cabin environment. US Airways’ frequent Much of the training is scenarioflyers receive Above & Beyond “coupons” to fill out based, teaching ways to handle to nominate an exceptional potentially difficult situations. employee for an award. The coupons are then entered in These real-life scenarios also teach a drawing each quarter, and proper technique. Students learn the nominees can win up to what to say in each situation, and $10,000.
➺
Recognition and Rewards
how to say it — even learning the appropriate volume and tone of their voice. Sitting next to the Airbus simulator is an inflated emergency slide and raft. Trainees learn how to help passengers down the slide, and they glide down as well to get the full experience. They also learn how to deploy and operate a raft. In fact, the new hires at the Phoenix facility head to a nearby pool to practice rafting scenarios. Most importantly, all flight attendants are taught the essentials of customer service. They are the faces of the airline, and their main duty is to ensure the safety and comfort of passengers. After the intense training program, they are capable and then some. “Flight attendants have to be so much,” explains Bernice Gersitz-Cherlin, an instructor at the Phoenix center. “They have to be a doctor, a psychologist, a sociologist, a parent, and a friend.”
From top: hands-on training on every piece of safety equipment, learning in the tight quarters of the boeing 737 cabin simulator
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september 2012
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Table of Contents for the Digital Edition of US Airways - September 2012
Table of Contents
CEO Letter
From the Editor
Did You Know?
Making It Happen: Flying Past
Hot Spots: Best Group Getaways
Wine & Dine: Best Feet Forward
Adventure: The Joy of Tranquillity
Adventure: The Zac Brown Band
Great Escapes: Nova Scotia
Gear Up: On the Go
An Island Apart: Puerto Rico
Trained for Takeoff
Kentucky: A Great Place to Live and Work
Charlotte, N.C.: Crowning the Queen City
University Spotlight: Liberty University
Puzzles
Readers Resource Index
Your US Airways Guide
Video Entertainment
Audio Entertainment
U.S. and Caribbean Service Map
International Service Map
Airport Terminal Maps
US Airways Fleet/Customs & Immigration
Passenger Info/Contact US Airways
US Airways MarketPlace®
Window or Aisle?
US Airways - September 2012
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