Powder Coated Tough - Spring 2009 - (Page 46)

TOUGH TALK — Your core products and/or services meet customer expectations? — Their work unit's performance meets the requirements of its internal customers? ✔ When the job performance of these employees consistently meets the requirements of their external and internal customers, are these employees regularly given non-financial recognition such as appreciation, praise, and thanks? ✔ When these employees consistently annoy or upset their external or internal customers, do their managers deal effectively with this poor performance? ✔ Do the current procedures for selecting people for this position show whether candidates have all the skills and knowledge needed to meet the requirements of the external and internal customers of this position? ✔ Do these employees always have the equipment, materials, supplies, work space, procedures, and tools in the quantity and quality needed to consis- Want to hire a workflow pro for less than $10 a day? tently meet the requirements of their external and internal customers? ✔ Are the work procedures used by these employees regularly reviewed to determine if their outcomes would improve by eliminating unnecessary steps, combining steps, changing the sequence of steps, simplifying the steps, or eliminating boring repetition? ✔ Does the performance appraisal/review process clearly and explicitly hold these employees accountable for how well their individual job performance meets the requirements of their external and/or internal customers? 3. Answer the questions in Step 2 as they apply to the position that manages the position you selected in Step 1. 4. For each ‘No’ answer in Steps 2 and 3, identify how the current situation could hurt your company’s efforts to attract first-time buyers, convert first time buyers into customers, retain existing customers, and increase the value of purchases by existing customers. 5. If the negative consequences identified in Step 4 are unacceptable, revise as appropriate what your company does to manage this position’s performance. A proactive assessment of the market research and performance management functions provides managers with direct evidence about weaknesses in these two critical functions—weaknesses that threaten a company’s success to attract first-time buyers and create loyal customers. By eliminating these weaknesses, you'll be better able to sustain accelerated growth in customer base and sales. Other benefits include strengthened competitive position, fewer fires created by upset customers, and fewer resources spent acquiring new customers to replace those who have switched to your competitors. Traction V2.0, a user-intuitive work flow software system designed specifically for powder coaters by the experienced professionals of Powder Soft eliminates production bottlenecks and increases your profitability! Step-by-step control from beginning to end! Easy-to-use Windows interface saves time Photo images document and clarify every job component Built-in checks and balances eliminate costly repetition Improves workﬂow productivity, enhances quality control, increases customer satisfaction Call for details 800-272-5449 www.powdersoft.net Marketed Exclusively by the Powder Coating Institute Bob Cicerone, Aaron Hekele, and Jason Morado are employees of ETC Institute in Olathe, KS. The firm’s market research services provide information that helps organizations to make better decisions. All can be reached at 913-829-1215 or via email at rcicerone@etcinstitute.com; ahekele@etcinstitute.com; and jmorado@etcinstitute.com. 46 Powder Coated Tough http://www.powdersoft.net http://www.powdersoft.net

Table of Contents Feed for the Digital Edition of Powder Coated Tough - Spring 2009

Powder Coated Tough - Spring 2009 Contents Stay Plugged In Powder Perspective Powder: A Fit Finish A Taste of Coating West 2009 Marking the Mark: Necessity Brings Powder In-House Custom Coasters Corner: Dialing Up Its Own Software Solution Tough Talk Talbert's Technical Corner

Powder Coated Tough - Spring 2009

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