PFFC - April 2008 - (Page 35)

The Mamata pouch machine is contained in a Class 10 clean room at Fisher Container. POUCH MAKING Peace of Mind be a hero, even if you started out as the root cause of the problem.” Overall, says Fisher, “We probably have one of the most diverse product lines in the country—especially for a company of our size—in side-weld bags with foil and paper laminated structures. There’s a lot of knowledge here.” Among Fisher’s proudest accomplishments was becoming the first clean room bag converter to become ISO 9001:1000 certified in 1996 as well as the first clean room bag manufacturer internationally to receive ISO certification. Fisher says that certification actually became a selling tool for his company to attract customers like INTEL and NASA that demand accountability from their suppliers. He notes that many US competitors are not certified, which further bolsters Fisher Container’s Continuous Improvement reputation and business success. Fisher says he learned about the importance “Customer audits,” says Fisher, “are not of customer service from his father, Don, only welcomed by the company but are who established the company in 1969 and beneficial to our ongoing program of contoday serves as CEO. When Mike joined tinuous improvement. Every audit is a great the company as a salesman five years later, educational tool. We embrace them. It’s a the importance of both quality and dedica- great process for educating our employees. tion were deeply engrained in the compaOur experiences in ISO Certification and ny—and consequently became engrained in Clean Room Certification have permeated Don’s son. Explains Mike, “He once told me the entire flexible packaging effort of Fisher that the mark of a truly successful company Container and have been a catalyst toward or salesperson is how they handle their com- making us most professional in the work plaints. If you do that well, you will always we do here.” Fisher. “We developed a reputation for doing things that not everybody else can do or would want to be bothered with.” Rather than pigeonholing Fisher Container as a niche supplier, Fisher says the company’s forte as a manufacturer of clean room bags has enhanced its overall reputation for quality among Fortune 500 companies and regional packaging buyers as well. The company, which has been ranked among the largest US plastic printer/ converters, operates two manufacturing divisions: the Precision Clean Div. and the Fisher Container Div. The latter uses a range of wide web flexographic presses and a new laminator to manufacture and print films and packaging for overwrap, shrink sleeves, shrink bands, pouches, food packaging, and a host of other packaging materials. WWW.PFFC-ONLINE.COM Meeting stringent requirements across all company product lines is something Fisher Container does successfully, innovatively, and with pride day in and day out. Using anything but quality equipment and materials to produce quality product is not negotiable. But to Fisher Container, it’s even more than this. To further underscore and assure the experience of commitment to quality when a customer establishes a relationship with Fisher Container, Mike Fisher explains, it’s not just about ordering bags. “We have a tagline that appears beneath our header in our plant that reads: ‘People may not remember exactly what you did or what you said, but they will always remember how you made them feel.’ “Our responsiveness to customers’ needs sets us apart from other packaging companies and gives our customers peace of mind. We don’t want anyone waking up at two o’clock in the morning realizing that they didn’t get a call back concerning delivery, quotations, or samples. We want them to make the request without having to write themselves a note to watch for whatever they requested from us. Peace of mind is putting down the phone and having the full confidence of knowing that whatever it is, it will be taken care of, and they can go about their busy day. Peace of mind is providing customer service the way it should be—without question, without worry, without concern.” Fisher Container’s Peace of Mind philosophy is part of a formula that combines technology with the personal appeal of a lasting and mutually successful relationship. APRIL 2008 | 35 http://WWW.PFFC-ONLINE.COM

Table of Contents Feed for the Digital Edition of PFFC - April 2008

PFFC - April 2008 Table of Contents First Glance Calendar of Events From the Editor Web Lines Process Management News Clips Narrow Web & Label Reporter Narrow Web & Label What’s New Products Carton & Box Reporter Carton & Box What’s New Products Green Converting Pouchmaking Show Preview Flexible Packaging Gravure Printing What's New Products Services Directory Classifieds Marketplace Equipment Buyers & Sellers Advertisers Index Experience Speaks

PFFC - April 2008

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