Food and Drink - Fall 2011 - (Page 26)

>r RESTAURANTS Slack’s Hoagie Shack Staying Power After 23 years in business, Slack’s Hoagie Shack maintains a dedicated customer base, which is allowing it to expand throughout the nation from Philadelphia. By Staci Davidson company profile Slack’s Hoagie Shack Annual revenues: $8 million Headquarters: Philadelphia Employees: 140 Specialty: Sandwiches Dennis Slack, owner and founder: “There is no magic bullet in customer service. If you want to do it right, it’s a day-in, day-out philosophy.” D Slack’s Hoagie Shack has been creating quality sandwiches since1998 from its original location in Philadelphia. ennis Slack has been in the quick-service food industry since he was in high school. He worked hard and saved his money, and by the time he was 22, he had $28,000 in the bank. With those savings and a home equity loan from his parents – as well as all of the knowledge he had acquired about the business – he opened Slack’s Hoagie Shack in 1988 in Philadelphia. The 2,000-square-foot shop had an extensive menu, and it didn’t take long for customers to realize that Slack’s Hoagie Shack wasn’t just another sandwich shop. “We are the same today as we were on our very first day,” Slack stresses. “We never cut back on quality – that is the key. Our menu may have changed somewhat as customers’ tastes change, but we still use the same rolls and the same meat suppliers. We don’t change the high-quality products that we offer, and we are able to build our business because of the quality we have. Other companies are all over the board, and it hurts their business. We don’t skimp on quality, and that helps us get through hard times.” 26 food & drink • fall 2011 • <<

Table of Contents for the Digital Edition of Food and Drink - Fall 2011

Food and Drink - Fall 2011
Tableside Chat
News a la Carte
In the Safe Zone
Strengthing Brands
Restaurants: Smart Marketing
Willie’s Restaurants
Slack’s Hoagie Shack
The Cheese Steak Shop
Aloha Hospitality Inc.
Bertucci’s Corp
Falcon Holdings LLC
Mark’s Pizzeria
Seasons Pizza
San Diego State University Dining Services
Producers: Food Law
Brook & Whittle Ltd. incorporating Packstar
Nestle Professional Caribbean
Snyder’s-Lance Inc.
Basic American Foods
Evolution Fresh
Berto’s Gelato & Sorbet
Jensen Meat Co
Tumbador Chocolate
Leclerc Foods USA Inc.
FX Matt Brewing Co.
Green Organic Vegetable Inc.
Deli Star Inc.
Always Bagels
National Choice Bakery
Sequoia Orange Co.
Spring Glen Fresh Foods
Westshore Pizza
Distributors: Total Recall
Columbia Distributing
Castella Imports Inc.
Co-Sales Company
Brick Brewing Co. Limited
Prime Distributors
Retailers: What’s in Store
AriZona Beverage Co.
Le Grand Marche
Three Things

Food and Drink - Fall 2011