Leisure & Hospitality International - Spring 2015 - 27

O R A N G E C OU N T Y C O N V E N T IO N C E N T E R

mented," Canning explains. "It's all part
of the capital improvement plan."

MOVING PIECES
The greatest challenge for the Orange
County Convention Center has been
staying in operation mode during renovations. "With conventions coming and
going, we have to work around their
timetable," Canning notes. "We are a
convention facility first and meeting our
clients' needs is paramount. Our event
management and capital projects staff
work closely together to schedule projects around events in a seamless way."
"The coordination between them is
key," Canning says. "We meet weekly
to look ahead at construction projects
and the convention center calendar to
meet our immediate needs and for the
months ahead."

The Orange County Convention Center is in constant communication with
its clients regarding construction and
how it may impact their shows. "We let
our clients know what we anticipate,
but knowing things can change, we give
them alternative information such as
shuttle buses, pedestrian walkability
and taxi services," Canning says. "There
is major communication that takes
place between all parties involved."

CENTER OF HOSPITALITY
For the past 14 years, the Orange County Convention Center has focused on
the "Center of Hospitality."
The OCCC recently conducted a "Center of Hospitality" refresh, which included
training for the team to focus in hospitality and customer service. "We base our
success on the word SCORE, which stands

for safety courtesy, ownership, responsibility and exceeding expectations,"
Canning says. "Our team is driven from
the bottom up, everyone participates
and every suggestion is weighted.
"The future for the Orange County
Convention Center has never looked
brighter," Canning adds.
The Orange County Convention
Center's Campus Master Plan study is
expected to be complete in June 2015
and will be a living document spanning
the next 20 years. "We will focus on how
our plans impact everyone else in the
convention district keeping that vision
strategic and working closely together,"
Canning adds. "We will be focusing on
entertainment options, restaurants,
hotels, parking and transportation - how
all of these moving parts make on giant
impression on our guests."

Spring 2015 LEISURE AND HOSPITALITY INTERNATIONAL | WWW.LHIMAGAZINE.COM

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Leisure & Hospitality International - Spring 2015 - Cover3
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