Leisure & Hospitality International - Spring 2015 - 3

SPRIN G 2 0 1 5

P. 60

P. 81

P. 50

P. 78

Sections
16 Being There
Empowered consumers demand a higher level
of customized attention and service.

P. 10

38 Eating There
Learn the key steps to rebuild, rebrand and
relaunch a legacy brand.

46 Getting There
Mobile technology is the new vehicle providing customized experiences to travelers and
brand-building opportunities for businesses.

52 Staying There
It's time to go beyond customer service and
customer experience and look for those hidden
messages (complaints and commendations)
that guests are leaving all around.

88 Last Page
As a fractional-owner jet operator, Flight Options says it offers three programs to meet any
client's traveling needs.

Health & Wellness
6 Intro
The health and wellness travel niche is set to outpace the overall travel sector,
growing at twice the rate.

8 Top Trends
Take a look at the top health and wellness trends and destinations for 2015.

10 Fitness Travel
Keeping the adventurous and health-conscious guest in mind when developing
hotel packages and food and beverage concepts is critical.

12 Spa
Hotel bathroom amenities have transformed from simple, functional products to a
mini-retreat for guests looking for memorable touches in every part of their stay.

Spring 2015 LEISURE AND HOSPITALITY INTERNATIONAL | WWW.LHIMAGAZINE.COM

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