Leisure & Hospitality International - Spring 2015 - 30

P U R E C A NA D IA N G A M I N G C O R P.

players, then all of that investment is
for naught," Goldhoff says.
Building that connection begins with
recruiting and training the right people.
Goldhoff says one of the main areas
of focus for the company over the last
few years has been creating an internal
culture that encourages employee
engagement and rewards those who go
out of their way to enhance the guest
experience. The company's casino
KELS ELECTRICAL CONTRACTING LTD Kels Electrical
Contracting Ltd. remains a leader in the electrical industry
with the ability and knowledge to exceed the demands of
our customers
Kels Electrical Contracting Ltd. has proudly served both
Casino Edmonton and Casino Yellowhead since the 1990's.

30

LEISURE AND HOSPITALITY INTERNATIONAL | WWW.LHIMAGAZINE.COM Spring 2015

hosts are always circulating through
the properties, checking in with
customers and making sure all of their
needs are met. "That's been a very large
part of our success," Goldhoff says.
PURE Canadian Gaming also has
the richest customer loyalty program in Alberta. Through the Pure
Rewards Players Club, casino guests
earn points by playing that can be
redeemed for designated services,
products or cash. Club members also
receive free tickets for entertainment
at PURE Canadian Gaming's properties and a 10 percent discount at its
restaurants and gift shops.


http://www.LHIMAGAZINE.com

Table of Contents for the Digital Edition of Leisure & Hospitality International - Spring 2015

Leisure & Hospitality International - Spring 2015 - Cover1
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Leisure & Hospitality International - Spring 2015 - Cover3
Leisure & Hospitality International - Spring 2015 - Cover4
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