Leisure & Hospitality International - Spring 2015 - 49

F L IG H T O P T IO N S

Flight Options prides itself on offering its clients the best and most consistent flight experience.

ography," Wolf says, noting that this
includes having the pilot meet the
customer upon arrival. "There's a lot
of touch points that we manage on a
day-to-day basis."
Its customers appreciate this level
of care. "Because their schedule is so
demanding, being able to get on the
aircraft is the easiest thing they do all
week," she says.

GIVING GUIDANCE
With so many services, and the ability
to access 5,000 airports versus 500
through commercial, Flight Options
relies on trusted vendors and partners to "make what we do happen,"
Wolf says. "I have to make sure that
they can deliver to our expectations."
This can require the company to
give its clients advice on what they
order. Wolf recalls an incident when
one of Flight Options' jets landed at
an airport in a small town. At the time,
the client ordered bagels and lox.
But when the order arrived, Flight
Options received bagels and a bag of
gym padlocks, Wolf recalls.

"If you're ordering sushi and
coming out of New York, that's easy,"
Wolf says. "But in a small, remote
town, that is a little more challenging
because you're not going to get fresh
fish readily available. We have to give
our owners guidance that they might
have to get something else."

A PERSONAL TOUCH
Wolf entered the fractional-owner
jet industry 15 years ago when she
joined Raytheon Travel Air. "In 2002,
Flight Options acquired that company," she recalls, noting that she is
proud of the company's growth and
leadership position in personalized
service. She noted the firm's staff
member stake a personal approach
to their work every day.
"They'll stay late to make sure that
an issue is resolved," she says.
The future looks promising for
Flight Options, according to Wolf.
"We're going to continue to be known
for the service that we provide and
that very personal attention that we
give," she predicts.
Spring 2015 LEISURE AND HOSPITALITY INTERNATIONAL | WWW.LHIMAGAZINE.COM

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