Modern Home Builder - Winter 2016 - Volume 2 - 145
The company is proud to be able to provide clean, safe and comfortable
environments for its residents. Its goal is to always run quiet, well-managed properties.
ter enforcing rental agreements and strictly screening prospective
renters. "We try to run quiet, well-managed properties," Hayden
says, noting that some of its properties had suffered rent violations
Hayden Properties' recent acquisition and rehabilitation projects
include The Trellis at Lake Highlands in Dallas, a complex that
was initially opened in 1973. "When I toured the complex [before work began], I was afraid the balconies would fall on me,"
Hayden says, noting the buildings were also missing siding. "Across
the street from this complex is a community of brand-new custom
homes selling for just under $1 million; the whole neighborhood
was having a renaissance, so we felt this was a good opportunity."
The complex was purchased by Hayden Properties in 2013,
with rehabilitation work beginning shortly afterward. Each unit
received roughly $8,000 worth of work including new flooring,
granite counters, cabinets and lighting. The Trellis at Lake Highlands' pool and rental office were also upgraded. Work concluded
earlier this year.
Work is ongoing on several units at Castaways at Hidden Harbor, a complex in Warner Robins, Ga. The company also regularly
renovates smaller facilities including leasing offices and clubhouses, and adds amenities such as dog parks to its communities.
"I'm proud that we can provide clean, safe housing for people
who are renters by need and not by choice," Hayden adds. "Just
because someone may not be able to afford a house doesn't mean
they should live in an unsafe or uncomfortable environment."
A STRONG BASE
Hayden credits the company's success in acquisition to its fiscal
diligence and access to funding. "On the acquisition side, we're
very disciplined with our underwriting and move very quickly to
make deals happen that others might find difficult," Hayden says.
"We have our own capital, can make our own decisions and move
quickly to get things done."
On the property management side, Hayden says the company's
rental office, maintenance and other staff play a critical role its
success. Many of the company's employees have worked there for
20 or more years, and several live on-site. "There is a lot of turnover in property management as properties are bought and sold,
but we try to retain employees by providing the most competitive
salaries and offering the best benefits we can," she adds. "We want
our employees to feel our properties are theirs as much as they
One employee at a property in Tyler, Texas, had moved on to
another job after Hayden Properties sold the complex she worked
in. She recently returned to the company after Hayden purchased
a new property in the area and contacted her about returning.
"We create a working environment for our employees that
makes them look forward to going to work," Hayden says. "Our
people enjoy being here and feel this is a fun, worthwhile and rewarding environment to be in." )
Winter 2016 Volume 2 www.mhb-magazine.com