Modern Home Builder - Winter 2016 - Volume 2 - 81
Paul Allen Custom Homes has completed close to 30 homes for repeat clients,
a fact its owner attributes to its transparency and honesty.
details about their home, including reviewing and approving any
changes on the home and tracking the financial credits and debits
that are incurred. The portal allows clients to communicate changes and interact with their designer in real time, he adds.
The company's pre-design and online portal offerings reflect
its overall commitment to transparency. "I think a lot of people come to us because we're humble, and they feel intimidated
by the competition," Allen says. "We're proud of that, and we're
happy to embrace many young, successful people and take them
to the dance."
Paul Allen Custom Homes' straightforward approach to business has earned it repeat business from customers who seek it out
for second or third homes, which Jansen-Seargeant notes is rare in
the custom building industry. The company recently began work
on its 30th home for a repeat client, she notes.
The company's open and honest approach to customers has its
roots in Allen's background. Allen founded the company at age
20 after working for another homebuilder. He entered the homebuilding industry after previously teaching sailing and selling sail
boats, he says.
"As soon as I started selling homes in San Antonio, I realized
that being straightforward and honest and doing a good job reaped
a lot of benefits, and that many of the people around me didn't
necessarily share that belief," Allen adds. "People respected me and
believed in me at a young age." )
Winter 2016 Volume 2 www.mhb-magazine.com