Modern Home Builder - Winter 2016 - Volume 2 - 99
"We've been increasing our
business each year since the
market came back through
careful, slow growth."
EYAL AVNON, PARTNER
communicate expectations to clients. "We've become very good at
performing reviews by having clear and identifiable checkpoints
throughout the design and build stages. We work hard with clients,
many of whom have very specific wants, and have evolved to understand the importance of putting everything in writing," he adds.
"Everything we do is trackable through an online system, input by
our sales, purchasing and construction teams, creating accountability for both us and for the client."
Rialto Homes also hired a dedicated purchasing director who
has helped it add new products and finishes. These include zip system sheathing and whole-house energy efficiency packages.
"We're making tremendous strides in improving every aspect
of our business," Avnon says. "We're busier than we've ever been,
and haven't added much in the way of headcount - we've just been
doing a better job. Despite the amount of work, our customer satisfaction is as good as ever, based not only on client surveys but
also feedback from both our longstanding and recently added trade
and business partners. Ninety-nine percent of the people we work
with, including vendors and trades, seem tickled pink at the end of
the process, and that's the tell-tale for me." )
Rialto Homes President/Owner Kobi Avnon (left) and COO and Partner Eyal Avnon
believe in a strategy of slow, steady growth.
Winter 2016 Volume 2 www.mhb-magazine.com