Manufacturing Today - Winter 2012 - (Page 122)

The Dupps Co. / Revenues: $70 million / HQ: Germantown, Ohio / Employees: 140 / Specialty: Process equipment and systems / Frank Dupps Jr., president: “People are our greatest asset and what we're most proud of.” Reaching Out The Dupps Co.'s friendly, family oriented culture extends beyond its manufacturing plant and into its surrounding community. The company's charitable foundation last year donated $116,000 to several organizations including the American Cancer Society and American Heart Association. The company also maintains a scholarship fund benefitting the children of employees. protein rendering equipment manufactured by the dupps co. is used to convert animal byproducts. Process Reliability a service- and employee-centered approach means the dupps co. never lets its customers down. by jim harris The Dupps Co.’s motto – “Dupps won’t let you down” – is more than a catchy slogan the company uses on its website, business cards and other marketing materials. Customer service remains at the center of the Germantown, Ohio-based process equipment manufacturer’s operations – even if those customers initially did business with a competitor. “We had an instance where a customer of ours purchased a competitor's piece of equipment – a cooker – and a part broke down,” President Frank Dupps Jr. says. “They came to 122 WINTER 2012 tomers. “Our motto really holds through because we are a service-oriented company that manufactures great equipment and we employ great people,” he says. “Customers who call us up don't get an answering machine, they talk to a live person. We're just a very down-to-earth company run by a great management team. “We feel that the customer is always right and we go above and beyond the call of duty to make sure our clients are satisfied with our equipment and level of service.” Many of The Dupps Co.'s employees have several decades of experience, and it enjoys a very low turnover rate. “Because we are a family owned business, we treat all our employees like they are members of our family,” Dupps says. “People are our greatest asset and what we're most proud of.” Striving to Improve Frank Dupps Jr. represents the fifth generation of leadership in the family owned company founded in 1935. Since its inception, it has manufactured protein recycling equipment for the rendering industry. Systems manufactured by the company are used to convert inedible animal byproducts into fats, oils and proteins that are used in the chemical, pet food and cosmetic industries, among other uses. Machines manufactured by the Dupps Co. include cookers, screw presses, dryers and evaporating systems. Clients include large meat and poultry processors such as Tyson, us for help, and we didn't have the part or materials on hand because this was competitor's equipment, but we took the customer's supply drawing and the part itself and replicated it to its exact dimensions.” Ultimately, the customer received the replacement part within two business days and only lost eight hours of running time. “We're able to adapt, overcome and react to challenges we're faced with,” Dupps says. “Our reaction time is very fast.” The company prides itself on offering 24/7 parts and service to its cus-

Table of Contents for the Digital Edition of Manufacturing Today - Winter 2012

Manufacturing Today - Winter 2012
Wauseon Machine
Applied Energy Solutions
Carter Control Systems
Global Technology Systems
Positech Corp.
Tampa Tank Inc./Florida Structural Steel
Carbide Products
Datacard Group
Fullerton Tool Co. Inc.
Honda of South Carolina
Fintube LLC
Sapa Extrusions North America
ACE Controls Inc.
Vendors Exchange International Inc.
EXEL North America
DJO Global
Capewell Components Co.
U.S. Sugar Corp.
Industrial Magnetics Inc.
Lakeside Plastics Ltd.
Norpak Handling Ltd.
Mid-State Machine Products
TenCate Protective Fabrics
The Dupps Co.
Western Manufacturing Ltd.
Wisconsin Plastics Inc.
Metrolina Greenhouses
LaSalle Bristol LP
Clarion Bathware
DAP Products Inc.
Honsa Ergonomic Technologies Inc.
Engineered Material Solutions LLC
Master Spas Inc.
Nypro Inc.
Kelly-Moore Paints
Palomar Technologies
U.S. Chemical & Plastics Inc.
Varflex Corporation
Votaw Precision Technologies
Watry Industries
Wigwam Mills
Banker Steel Co.
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Manufacturing Today - Winter 2012