Manufacturing Today - January/February 2014 - 76

Midwest

Delta Industrial Services Inc.

Delta also has generated its own
quality manual, which provides guidance on all company practices,
Schiebout adds. "It runs everything
from when a customer first talks to a
salesman to how everything is handled in the [final] run-off and site
acceptance," he says.
The company also maintains quality by promoting mentoring among
its staff. Members of Delta's engineering team will train new workers
on its technology. "Through mentoring, we can service [our customers
well]," he says.

Staying Strong

delta is offering advanced
training and a technical blog
to help customers get the
most out of their machines.

This failure-free record has earned
Delta a loyal following. "They say,
'Your machines are rock solid,'" he
says. "That's the reputation we work
to maintain in the marketplace."
The company also focuses on working directly with them. For instance,
"When anybody calls in, they get real
people put right in front of them that
can service their needs," he says.

A Nice Turnaround

Quality Control

Delta's customers are increasingly
asking for machines that perform
with higher rates of accuracy,
Schiebout says. "[We need them to]
get up into the upper 90 percent
[range]," he says.
Fortunately, the company has the
technology to achieve this goal. Not
only does Delta utilize state-of-theart computers, "We've integrated a
lot of technologies ... with lasers,
packaging and punches," Schiebout
says. "[They're] all designed and
built here."
These advancements have earned
Delta a reputation for sophistication
76

as it has moved into overseas markets, including China, Singapore,
Japan, Egypt, Israel and Europe.
Over the past five years, "We've
seen quite a nice turnaround in the
foreign markets," he says. "We stand
there now as a [manufacturer of] very
robust, durable and precise
machines. Our reputation has grown
as a player internationally."

Delta strongly focuses on its manufacturing quality, and has based its
operations on ISO guidelines,
Schiebout says. Today, the company
follows the guidelines of ISO 9001:
2008, which it has been certified in
since 1999. This ensures that it
increases the quality of its products
and services while maintaining its
organizational structure.
"Our quality system requires that
employees take ownership of their
tasks. This continuous improvement
allows us to make our processes as
efficient as possible," Marketing
Associate Dave Grenwis says.

manufacturing-today.com JANUARY/FEBRUARY 2014

Schiebout is proud of his team at
Delta, which is encouraged to submit
their ideas to management. "Anyone
can come up with a fix," he asserts.
"They are really strong at not just
delivering an idea, but [also operating
within] a strong working model.
"Their support of our customer
base has to be one of the highest
things we regard," he says. "In here,
everyone knows how important our
customers are."
Delta recently began offering
advanced training and a technical blog
to help customers get the most out of
their machines. Remote and on-site
process support helps keep machines
running efficiently and allows them to
evolve with their products.
He predicts the company will continue looking for ways to improve.
Since its start, "We've never done a
budget," he says. "We look at ourselves and how we can improve. We
want to make sure we're aligned with
the future."
Delta's staff also will maintain its
culture, which "is possibly our
strongest
point,"
Schiebout
explains. "We try to be honest, and
always deliver what we promise.
People like to associate with you in
business [when you do that]. They
like to work out their problems with
a trustworthy partner." mt


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Table of Contents for the Digital Edition of Manufacturing Today - January/February 2014

Table of Contents
Manufacturing Today - January/February 2014 - Cover1
Manufacturing Today - January/February 2014 - Cover2
Manufacturing Today - January/February 2014 - 1
Manufacturing Today - January/February 2014 - 2
Manufacturing Today - January/February 2014 - Table of Contents
Manufacturing Today - January/February 2014 - 4
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