Manufacturing Today - January/February 2016 - 73

Marketing and Engineering Solutions Inc.

its engineers in the factories to report in real time on
quality control.
"Each and every metric is measured on a monthly
basis from suppliers to deliveries," Shah says. "We are
very connected to all the locations. We want to know
how the going is at the port and we have access to the
port people in case of issues or urgencies. We are meeting with truck companies regularly to make sure everything is streamlined and costs are low. Overall, there's a
lot of engagement."

Making Strides
MES is modest about its growth, but it has certainly
made strides to get where it is. The company invested
a quarter-of-a-million dollars in a new system to track
inventory, sales, inquiries and much more. All requests
from customers are put into its database and, with a click
of a button, the information can be sent to all suppliers
in all locations. It has allowed MES to scale quickly since
it can now put a quote together from one of its suppliers
within five to 10 minutes.
"We use our technology incredibly well and fluidly,"
Shah explains. "We force ourselves to. All of our files
are on Microsoft Sharepoint, so everyone has the same
amount of information everywhere. Through our system
we can track quality management, where any exceptions
to the norm can be reported in real time and someone
will get an alert. Without technology, we can't run the
deep analytics we do."
With organic growth comes the opportunity to grow
the company internally with new salespeople, engineers
and even internships offered through universities. "We
are being more selective with technical requirements,"
Shah says. "We find that people who are engaged enjoy
what they do, and we try to make this an exciting place to
work where people feel like they are affecting everything.
We're not looking to change the world, just looking to
change ourselves and bring in more customers from different industry backgrounds."
MES's people have to be responsive and creative because challenges can arise at any time. For example, the
company had a Chicago customer that needed items
from an Ohio warehouse by 11 p.m. the next day. But an
issue arose that delayed the supplies. MES's people then
brought the parts to a parking lot, borrowed a forklift
from the warehouse, loaded everything into a vehicle and
delivered the items to the customer before the deadline.
"Our people don't need to be told what to do," Shah

Midwest

"through our system we can track
quality management, where any exceptions to the norm can be reported
in real time. without technology, we
can't run the deep analytics we do."
says. "I'm proud of our people locally and of our very engaged group of people thousands of miles away working
in India and China. They are so aligned with us, they do
their best and they make sure our customers are served."
Overall, Shah is humbled by the company's global development, especially its strong footprint in India, China, Vietnam, Mexico and Taiwan. It has been able to find
suppliers all over the world to fit any customer's need.
"We are in a unique space with the type of work we do,"
Shah says. "We are problem-solvers for large companies.
I'm very fortunate and lucky to be a part of this, and I'm
looking forward to the next five years." mt

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Table of Contents for the Digital Edition of Manufacturing Today - January/February 2016

Contents
Manufacturing Today - January/February 2016 - Cover1
Manufacturing Today - January/February 2016 - Cover2
Manufacturing Today - January/February 2016 - 1
Manufacturing Today - January/February 2016 - Contents
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Manufacturing Today - January/February 2016 - Cover3
Manufacturing Today - January/February 2016 - Cover4
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