Manufacturing Today - March/April 2016 - 106


South

Thompson Pump & Manufacturing Co. Inc.

includes are rapid priming, automatic start/stop/
variable speed control, remote operation and remote
monitoring & notification, SCADA interface, GPS
fencing and green technology.
As a relatively smaller company, Thompson says
Thompson Pump also has a more personal connection
with its customers. The company's family leadership
and flat organizational structure also makes it possible for the company to be more flexible and agile than
many of its competitors, meaning Thompson Pump
can react to customer requests and industry trends
much faster than its larger competitors.

the company says its
products are being updated
continually to keep up with
industry trends.

Personal Connections
Creating that personal connection with customers has
become even more important in recent years, as many
competitors are choosing to bypass the traditional distributor/dealer model and make factory-direct transactions. Thompson says Thompson Pump has adopted
a hybrid approach to better serve its customer base,
dealing directly with some customers but still maintaining a large network of authorized distributors.
"One of the things that we're intent on is maintaining and strengthening our personal relationship with
our distributors, end-user customers and our vendors.
We view all three groups as being partners with us as
we address the challenges together." Thompson says.
Another recent change that has created some challenges for the company has been the federal regulations related to diesel engines. Thompson says
Thompson Pump has had to redesign nearly its entire
product line over the last several years to comply with
the final Tier IV requirements for diesel engines.
106

manufacturing-today.com MARCH/APRIL 2016

Despite the changes and challenges that have come
in recent years, Thompson says that the company,
now headed by one of Bill's sons, Chris Thompson, is
well-suited to meet those challenges and strengthen
its position in the marketplace. "We're very optimistic," he says. "We see that the population continues to
grow, the infrastructure continues to deteriorate, and
people all over the world have higher expectations in
terms of quality, performance, support and reliability
and availability of product. Thompson Pump stands
ready and able to tackle those challenges and to meet
those requirements." mt


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Table of Contents for the Digital Edition of Manufacturing Today - March/April 2016

Contents
Manufacturing Today - March/April 2016 - Cover1
Manufacturing Today - March/April 2016 - Cover2
Manufacturing Today - March/April 2016 - 1
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Manufacturing Today - March/April 2016 - Contents
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