Manufacturing Today - March/April 2016 - 64


Midwest

Acieta llc

acieta educates its clients
on robot operation so the
operators can gain confidence with the machines.

you the price for it and the availability," he says.
Instead of its clients having to maintain a database of vendors, "We're going to take care of that for you," Rademaker states. "We don't want clients
to have to spend their time trying to
find these parts."
Acieta also will dispatch a technician to a customer facility if phone
support cannot resolve the issue first.
Generally, arrival on-site occurs within 24 hours of this determination or
sooner depending on customer locale.
"We understand that our customers
have their own customers depending
64

manufacturing-today.com MARCH/APRIL 2016

on them for on-time production so
any downtime event is given top priority at Acieta," he says.
Service contracts can offer the perfect solution for a customer's need
once the robot is installed and in
production. It eliminates the need to
track when PMs are due and allows for
monthly visits all at a convenient, cost
effective rate. Warranty extensions
also can offer customers added protection from unexpected repair costs.

Educating Clients
Some may find the transition to using
robots jarring, but Acieta can ease cli-

ents into the process through training. "We have a fully dedicated training lab where we have robots that are
used for nothing but training," Rademaker says.
The company offers four classes,
which include basic robot training that works well for people who
"have never touched a robot," Rademaker says. "They can learn how to
write basic programs and gain confidence interacting with the teach
pendant and robot operation."
Acieta also offers two advanced
courses, which train on using robots that have welding capabilities
or that use vision through "a camera
that works in conjunction with the
robot," he describes. "We also have
maintenance classes twice a year."
Not only do the classes teach
about how to care for the robot,
but also train users on what to do
if something goes wrong. After taking the courses, "They're not going
to be able to fix everything," Rademaker admits. "But it's really about
getting a comfort level on how these
things are put together and what to
look for if a problem does arise."
Through education, customers can
provide better regular care, he asserts.
For example, if Acieta's clients were to
change the grease in a robot incorrectly, "You could create a buildup of pressure in the internal cavity of the robot
which could lead to a seal failure creating other problems if not detected or
corrected timely."
Acieta provides custom training as
well. "If the customer says, 'We would
really like to come in and specifically
train about our cell,' they can bring in
their programs for us to simulate in
the training environment," Rademaker describes.
Acieta also can travel to its clients'
locations. "Sometimes it works better


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Table of Contents for the Digital Edition of Manufacturing Today - March/April 2016

Contents
Manufacturing Today - March/April 2016 - Cover1
Manufacturing Today - March/April 2016 - Cover2
Manufacturing Today - March/April 2016 - 1
Manufacturing Today - March/April 2016 - 2
Manufacturing Today - March/April 2016 - Contents
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