Transportation & Logistics International - Winter 2013 - (Page 74)

SHIPPING& PORTS Safe and Happy Trails > T R A I LWAYS I N C . TRAILWAYS IS PROUD OF ITS ABILITY TO MAINTAIN ITS BRAND'S PROMISE OF HIGHQUALITY SERVICE. BY S TAC I DAV I D S O N Trailways Inc. got its start in 1936 when five independent bus companies came together to become more competitive in the U.S. motorcoach market. Since // Trailways is dedicated to providing quality then, the company has built a strong customer experiences. brand of 88 independently owned carriers that work together to operate more than 2,500 luxury-styled motorcoaches tion for 12 months to allow them to cover Ongoing Teamwork and serve more than 1,000 destinations in the deficiencies.” Safety is just part of the high level of cus- the United States, as well as in Germany Ellsworth explains that it is rare for a tomer service that Trailways strives to and the Netherlands. President and CEO carrier to have a bus accident with fatali- provide to all customers. Offering pas- Gale Ellsworth explains the company’s ties, but when and if it happens, it’s often senger transport and tourism services well-known brandname is the result of that the bus is either operating illegally, through its companies’ motorcoaches, top-quality customer service and vehicles, or because drivers are driving more hours mini buses, shuttle vans, limousines, as well as a dedication to superior safety. than legally permitted. school buses and other vehicle styles, “Safety is something we mandate,” she “Trailways does all it can to minimize stresses. “Any carrier that is with us goes accidents with our safety mandates and customers of any of its services have pos- through a severe safety audit every 16 DOT and DOD standards,” she adds. itive experiences with the company. To months. We also have independent au- Trailways believes it’s important that ensure this, Trailways puts much focus dits with the Department of Defense -----------------------------------------------[ P R O F I L E ] [DOD], because that is the only way the Trailways Inc. government will allow us to transport our companies is affiliated with a negative members of the military. Each of our Headquarters: Fairfax, Va. incident, it can impact the entire brand,” members is DOD-certified. If a carrier Employees: 10,000 Ellsworth says. “We focus on training so falls below a No. 1 ranking on their certi- Specialty: Passenger transit much because drivers have such a huge fication after an audit, they go on proba- -------------------------------------------------------------- responsibility – they are responsible for 74 TLIMAGAZINE.COM WINTER 2013 on driver training. “This brand is 77 years old, but if one of http://www.TLIMAGAZINE.COM

Table of Contents for the Digital Edition of Transportation & Logistics International - Winter 2013

Transportation & Logistics International - Winter 2013
Hurricane Sandy
Intermodal Rail
Near Shoring
Steel Bridges
Porsche Cars North America Inc.
TDS Transport
Aspen Equipment Co.
Consumers Energy
Mountain Valley Express Co. Inc.
Supreme Group
Miller Felpax Corp.
Rio Grande Pacific Corp.
TNT Sales
Usher Transport Inc.
Triad Transport Inc.
Traylor Bros. Inc.
Fusion Logistics
GulfMark Energy Inc.
Mode Transportation
Oregon International Port of Coos Bay
Trailways Inc.
Time Logistics Inc.
Verizon Communications Inc.
Sears Holding Corp.
Perry Ellis International Inc.
Tennessee Commercial Warehouse
J&P Hall Express
Pacific Air Cargo
Last Page

Transportation & Logistics International - Winter 2013