District Administration - November/December 2010 - (Page 21)

PAGE 3 The best kind of “Yes Man” As a customer service rep, Trevor Livingstoneʼs job is to fulfill any request from clients WHEN A CLIENT REQUESTS something from CDI, it’s up to customer service representatives such as Trevor Livingstone to deliver—no questions asked. Livingstone has been with the Toronto-based recerti ed computer company for almost four years. Before that, he worked in customer service in the banking and entertainment industries. “My previous work was always kind of scripted,” Livingstone said. “With CDI customer service, we’re not just given a lot of leeway to get things done, we’re speci cally trained to go to any lengths to make the customer happy.” “Whatever the customer wants, CDI will go above and beyond to get it done.” If a customer doesn’t want to pay for return shipping, needs a replacement unit or makes any other request, Livingstone has the power to make things right. “Whatever the customer wants, CDI will go above and beyond to get it done,” he said. “Everybody understands our policy. It’s not abused.” Because service reps have more ability to address customer concerns than in most companies, they tend to keep in close contact with other parts of CDI’s operations. Teamwork with purchasing, shipping and sales is essential. “We interact with every department here on a daily basis,” Livingstone said. Customer service reps work from 8 a.m. to 5 p.m., so school district tech coordinators have time to call in before, during and a er regular school hours. Although the education market in North America is large, Livingstone said he knows the vast majority of customers by rst name. “We don’t charge $9.95 an hour for support like other companies,” he said. “If you buy a warranty, you can call us from 8 a.m. to 5 p.m.” About TechSavers Guide TechSavers Guide is a Special Sponsored Section developed by District Administration on behalf of CDI Computers, Inc. For more information about CDI, visit www.cdicomputers.com. District Administration Special Sponsored Sections are custom publications for informational and marketing purposes. For more information about these publications please e-mail custompublishing@promediagrp.com or write Professional Media Group Custom Publishing Division, 488 Main Avenue, Norwalk, CT 06851. http://WWW.CDICOMPUTERS.COM http://www.cdicomputers.com http://WWW.CDICOMPUTERS.COM

Table of Contents for the Digital Edition of District Administration - November/December 2010

District Administration - November/December 2010
Contents
From the Editor
News Update
Administrator Profile
District Profile
Black Children Still Left Behind
ARRA Funds Empower Schools to Power Down
A Call for Technology Leadership
Readers Pick Top 100 Products of the Year
Going Mobile
Superintendent’s Insights
Supervisor’s Opinion
Professional Opinion
Student Counsel

District Administration - November/December 2010

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