Outsourcing help desk services at Mohave (Ariz.) (top left) and Delgado (La.) (top right) community colleges enabled the institutions to offer 24/7 service. Technology users at the University of Missouri can access an online knowledge base to troubleshoot many issues before opening a trouble ticket. 38 | March 2009 universitybusiness.com
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Table of Contents for the Digital Edition of University Business - March 2009