UniversityBusiness
SOLUTIONS FOR HIGHER E D U C AT I O N M A N AG E M E N T
SPRI NG 2 0 HON OREE 10 S
U
MAY 2010
New program shines the spotlight on model administrative offices 32
FAST, FRIENDLY FIX-ITS
Taking customer service in the facilities department to new heights. 43
100,000 HOURS OF SERVICE
GO WITH THE FLOW
First Lady keeps her end of the bargain after volunteer effort. 19
20 tips for smoother campus traffic and parking. 50
REPLACE STATE AID CUTS?
Deciding whether to step in and make up funding shortfalls. 28
Table of Contents for the Digital Edition of University Business - May 2010