University Business - October 2012 - (Page 6)

can use PMS 295 for blue if needed. CONTENTS october 2012 VOLUME 15, NUMBER 9 Publisher Daniel E. Kinnaman EDITORIAL Editorial Director JD Solomon jdsolomon@promediagrp.com Editor in Chief Tim Goral tgoral@universitybusiness.com Managing Editor Melissa Ezarik mezarik@universitybusiness.com Associate Editor Kristen Domonell kdomonell@universitybusiness.com Newsletter/Copy Editor Lynn Russo Whylly lrussowhylly@universitybusiness.com Products Editor Lauren Williams lwilliams@promediagrp.com Contributing Writers Samantha Drake, James Martin, Ann McClure, Carol Patton, James E. Samels, James Scannell, Ron Schachter, Marcia Layton Turner ART Art Director Rebecca Eller reller@promediagrp.com Art Production Coordinator and Designer Edie Sutton Art Intern Lisa Wedemeyer 20 Focus 22 24 66 68 ArThUr F. KIrK, Jr. Four ways mission-driven institutions can succeed Viewpoint I nT E R AC T I v E M E D I A / W E b D E v E LO P M E nT Chief Information Officer Stephanie Martinez smartinez@promediagrp.com Web Editor Tim Goral tgoral@universitybusiness.com Web Seminar Editor Kurt Eisele-Dyrli kdyrli@promediagrp.com Manager, Web Development Sharon A. Rieger Interactive Designer and AV Production brian Kelly Digital Media Coordinator Milton Mendonca Web Designer Kosha burnett Web Content Producer Lauren Williams Web Advertising Production Georgia Langner ADvERTISInG SALES Associate Publisher East Coast Sales Manager Joyce Kacin jkacin@universitybusiness.com (203) 981-3716 Fax: (203) 842-3948 Midwest Sales Manager Rachel Harris rharris@universitybusiness.com (678) 521-7584 Fax: (678) 894-8465 West Sales Manager Michael Layton mlayton@universitybusiness.com (203) 663-0137 Fax: (203) 842-4282 Event Sponsorship Matt Kinnaman mkinnaman@promediagrp.com (413) 358-4188 Fax: (203) 516-2391 Exhibit Sales and Guides & Directories Janice Sermonet jsermonet@promediagrp.com (678) 481-4666 Fax: (203) 663-0153 Executive Job Search Gloria Williams (203) 663-0101 gwilliams@promediagrp.com, www.universitybusiness.com/viewjob.aspx Ad Traffic Manager Rosetta Moore rmoore@promediagrp.com (203) 663-0102 Fax: (203) 663-0153 CUSTOM MEDIA For information regarding custom publishing, contact your sales manager or JD Solomon at jdsolomon@promediagrp.com M A R K E T I n G & A D M I n I S T R AT I O n Group Publisher Matt Kinnaman Director of Account Services Susan D. Charamut Custom Media Manager Kurt Eisele-Dyrli Circulation Coordinator Frances Cassone Marketing Manager Tara Honyotski Staff Accountant/Collections Stephanie Melonas Accounting Coordinator Sophia Mirra Account Services Coordinator Ashley Roina Events Coordinator Megan Orbine Accounts Receivable Coordinator Elizabeth Portillo Accounts Payable Coordinator Gloria Williams Executive Assistant Lilly Holman PROFESSIOnAL MEDIA GROUP LLC Chairman Joseph J. Hanson President and Publisher Daniel E. Kinnaman Group Publisher Matt Kinnaman VP Business Development JD Solomon Chief Information Officer Stephanie Martinez Chief Financial Officer Cindi Cirkus Director of Circulation and Production Dana Kubicko Director of Conferences and Trade Shows Ellen boyer Editor in Chief Emeritus Odvard Egil Dyrli Publisher Emeritus Howard A. Reed REPRInTS/PERMISSIOnS For reprint information contact Rosetta Moore at (203) 663-0102. SUbSCRIPTIOnS Send address changes to Fran Cassone, University business, 488 Main Ave., norwalk, CT 06851 circulation@promediagrp.com SUbMISSIOnS Send story ideas to editor in chief before sending unsolicited manuscripts. University BUsiness assumes no liability for the return of unsolicited materials. HOW TO REACH US 488 Main Ave., norwalk, CT 06851, Phone: (203) 663-0100, Fax: (203) 663-0149, Editorial Fax: (203) 663-0148 Website www.universitybusiness.com human resources CAroL PATToN HR lessons on expanding abroad Education Innovators TIM GorAL Sree Sreenivasan Money Matters JAMES SCANNELL The new finance and enrollment partnership in every issue Editor’s Note College Index Ad Index Behind the News What’s New End Note 8 10 10 14 72 76 University Business, volume 15, number 9 (ISSN: 1097-6671), is published 11 times per year (monthly except for combined issues in July/August). A publication of University Media, Inc. (a wholly owned subsidiary of Professional Media Group LLC), 488 Main Avenue, Norwalk, CT 06851. Phone: (203) 663-0100, Fax (203) 663-0149. Periodicals postage paid at Norwalk, CT and additional mailing offices. Postmaster: send address changes to Fran Cassone, University Business, 488 Main Avenue, Norwalk, CT 06851. Email: fcassone@promediagrp.com. University Business is a registered trademark of University Media, Inc., a division of Professional Media Group. 6 | October 2012 universitybusiness.com http://www.universitybusiness.com/viewjob.aspx http://www.universitybusiness.com http://www.universitybusiness.com

Table of Contents for the Digital Edition of University Business - October 2012

University Business - October 2012
Contents
Editor's Note
College Index
Ad Index
Behind the News
Viewpoint
Human Resources
Venue 365
Not Your Parents’ Campus Bookstore
CRM Grows Up
Where the Workers Are
The Payment Plan
Education Innovators
Money Matters
What's New
End Note

University Business - October 2012

https://www.nxtbook.com/pmg/UB/UB_0520
https://www.nxtbook.com/pmg/UB/UB_0320
https://www.nxtbook.com/pmg/UB/UB_0120
https://www.nxtbook.com/pmg/UB/UB_1119
https://www.nxtbook.com/pmg/UB/UB_1019
https://www.nxtbook.com/pmg/UB/UB_0819
https://www.nxtbook.com/pmg/UB/UB_0719
https://www.nxtbook.com/pmg/UB/UB_0619
https://www.nxtbook.com/pmg/UB/UB_0419
https://www.nxtbook.com/pmg/UB/UB_0319
https://www.nxtbook.com/pmg/UB/UB_0119
https://www.nxtbook.com/pmg/UB/UB_1218
https://www.nxtbook.com/pmg/UB/UB_1118
https://www.nxtbook.com/pmg/UB/UB_1018
https://www.nxtbook.com/pmg/UB/UB_0918
https://www.nxtbook.com/pmg/UB/UB_0818
https://www.nxtbook.com/pmg/UB/UB_0718
https://www.nxtbook.com/pmg/UB/UB_0618
https://www.nxtbook.com/pmg/UB/UB_0518
https://www.nxtbook.com/pmg/UB/UB_0418
https://www.nxtbook.com/pmg/UB/UB_0318
https://www.nxtbook.com/pmg/UB/UB_0218
https://www.nxtbook.com/pmg/UB/UB_0118
https://www.nxtbook.com/pmg/UB/UB_1217
https://www.nxtbook.com/pmg/UB/UB_1117
https://www.nxtbook.com/pmg/UB/UB_1017
https://www.nxtbook.com/pmg/UB/UB_0917
https://www.nxtbook.com/pmg/UB/UB_0817
https://www.nxtbook.com/pmg/UB/UB_0717
https://www.nxtbook.com/pmg/UB/UB_0617
https://www.nxtbook.com/pmg/UB/UB_0517
https://www.nxtbook.com/pmg/UB/UB_0417
https://www.nxtbook.com/pmg/UB/UB_0317
https://www.nxtbook.com/pmg/UB/UB_0217EPUB
https://www.nxtbook.com/pmg/UB/UB_0217
https://www.nxtbook.com/pmg/UB/UB_0117
https://www.nxtbook.com/pmg/UB/UB_1216
https://www.nxtbook.com/pmg/UB/UB_1116
https://www.nxtbook.com/pmg/UB/UB_1016
https://www.nxtbook.com/pmg/UB/UB_0916
https://www.nxtbook.com/pmg/UB/UB_0816
https://www.nxtbook.com/pmg/UB/UB_0816CG
https://www.nxtbook.com/pmg/UB/UB0716
https://www.nxtbook.com/pmg/UB/GlobalSellSheet
https://www.nxtbook.com/pmg/UB/UB_0616
https://www.nxtbook.com/pmg/UB/UB_0516
https://www.nxtbook.com/pmg/UB/UB0416
https://www.nxtbook.com/pmg/UB/UB0316
https://www.nxtbook.com/pmg/UB/UB_0216r2
https://www.nxtbook.com/pmg/UB/UBGuide
https://www.nxtbook.com/pmg/UB/UB0116
https://www.nxtbook.com/pmg/UB/UB
https://www.nxtbook.com/nxtbooks/pmg/ub201511
https://www.nxtbook.com/nxtbooks/pmg/ub201510
https://www.nxtbook.com/nxtbooks/pmg/ub201509
https://www.nxtbook.com/nxtbooks/pmg/ub201508
https://www.nxtbook.com/nxtbooks/pmg/ub201508_ConsultantsGuide
https://www.nxtbook.com/nxtbooks/pmg/ub201507
https://www.nxtbook.com/nxtbooks/pmg/ub201506
https://www.nxtbook.com/nxtbooks/pmg/ub201506_AudioVisualSolutions
https://www.nxtbook.com/nxtbooks/pmg/ub201505
https://www.nxtbook.com/nxtbooks/pmg/ub201504
https://www.nxtbook.com/nxtbooks/pmg/ub201503
https://www.nxtbook.com/nxtbooks/pmg/ub201502
https://www.nxtbook.com/nxtbooks/pmg/ub201501
https://www.nxtbook.com/nxtbooks/pmg/ub201501_FinancialServicesGuide
https://www.nxtbook.com/nxtbooks/pmg/ub201412
https://www.nxtbook.com/nxtbooks/pmg/ub201411
https://www.nxtbook.com/nxtbooks/pmg/ub201410
https://www.nxtbook.com/nxtbooks/pmg/ub201409
https://www.nxtbook.com/nxtbooks/pmg/ub201408
https://www.nxtbook.com/nxtbooks/pmg/ub201408_ConsultantsGuide
https://www.nxtbook.com/nxtbooks/pmg/ub201407
https://www.nxtbook.com/nxtbooks/pmg/ub201406
https://www.nxtbook.com/nxtbooks/pmg/ub201406_AudioVisualSolutions
https://www.nxtbook.com/nxtbooks/pmg/ub201405
https://www.nxtbook.com/nxtbooks/pmg/ub201404
https://www.nxtbook.com/nxtbooks/pmg/ub201403
https://www.nxtbook.com/nxtbooks/pmg/ub201402
https://www.nxtbook.com/nxtbooks/pmg/ub201401
https://www.nxtbook.com/nxtbooks/pmg/ub201401_FinancialServicesGuide
https://www.nxtbook.com/nxtbooks/pmg/ub201312
https://www.nxtbook.com/nxtbooks/pmg/ub201311
https://www.nxtbook.com/nxtbooks/pmg/ub201310
https://www.nxtbook.com/nxtbooks/pmg/ub201309
https://www.nxtbook.com/nxtbooks/pmg/ub201308
https://www.nxtbook.com/nxtbooks/pmg/ub201308_ConsultantsGuide
https://www.nxtbook.com/nxtbooks/pmg/ub201307
https://www.nxtbook.com/nxtbooks/pmg/ub201306_AudioVisualSolutions
https://www.nxtbook.com/nxtbooks/pmg/ub201306
https://www.nxtbook.com/nxtbooks/pmg/ub201305
https://www.nxtbook.com/nxtbooks/pmg/ub201304
https://www.nxtbook.com/nxtbooks/pmg/ub201303
https://www.nxtbook.com/nxtbooks/pmg/ub201302
https://www.nxtbook.com/nxtbooks/pmg/ub201301
https://www.nxtbook.com/nxtbooks/pmg/ub201301_FinancialServicesGuide
https://www.nxtbook.com/nxtbooks/pmg/ub1212
https://www.nxtbook.com/nxtbooks/pmg/ub1112
https://www.nxtbook.com/nxtbooks/pmg/ub1012
https://www.nxtbook.com/nxtbooks/pmg/ub0912
https://www.nxtbook.com/nxtbooks/pmg/ub_cg12
https://www.nxtbook.com/nxtbooks/pmg/ub070812
https://www.nxtbook.com/nxtbooks/pmg/ub0612
https://www.nxtbook.com/nxtbooks/pmg/ub_avguide0612
https://www.nxtbook.com/nxtbooks/pmg/ub0512
https://www.nxtbook.com/nxtbooks/pmg/ub0412
https://www.nxtbook.com/nxtbooks/pmg/ub0312
https://www.nxtbook.com/nxtbooks/pmg/ub0212
https://www.nxtbook.com/nxtbooks/pmg/ub_financeguide0112
https://www.nxtbook.com/nxtbooks/pmg/ub1211
https://www.nxtbook.com/nxtbooks/pmg/ub1011
https://www.nxtbook.com/nxtbooks/pmg/ub0911
https://www.nxtbook.com/nxtbooks/pmg/ub_cg11
https://www.nxtbook.com/nxtbooks/pmg/ub0711
https://www.nxtbook.com/nxtbooks/pmg/ub0611_av
https://www.nxtbook.com/nxtbooks/pmg/ub0611
https://www.nxtbook.com/nxtbooks/pmg/ub0511
https://www.nxtbook.com/nxtbooks/pmg/ub0411
https://www.nxtbook.com/nxtbooks/pmg/ub0311
https://www.nxtbook.com/nxtbooks/pmg/ub0211
https://www.nxtbook.com/nxtbooks/pmg/ub0111
https://www.nxtbook.com/nxtbooks/pmg/ub_financeguide0111
https://www.nxtbook.com/nxtbooks/pmg/ub1110
https://www.nxtbook.com/nxtbooks/pmg/ub1010
https://www.nxtbook.com/nxtbooks/pmg/ub0910
https://www.nxtbook.com/nxtbooks/pmg/ub_2010financeguide
https://www.nxtbook.com/nxtbooks/pmg/ub_2010consultants
https://www.nxtbook.com/nxtbooks/pmg/ub_2010avguide
https://www.nxtbook.com/nxtbooks/pmg/ub0710
https://www.nxtbook.com/nxtbooks/pmg/ub0610
https://www.nxtbook.com/nxtbooks/pmg/ub0510
https://www.nxtbook.com/nxtbooks/pmg/ub0410
https://www.nxtbook.com/nxtbooks/pmg/ub0310
https://www.nxtbook.com/nxtbooks/pmg/ub0210
https://www.nxtbook.com/nxtbooks/pmg/ub0110
https://www.nxtbook.com/nxtbooks/pmg/ub1109
https://www.nxtbook.com/nxtbooks/pmg/ub1009
https://www.nxtbook.com/nxtbooks/pmg/ub0909
https://www.nxtbook.com/nxtbooks/pmg/ub0709
https://www.nxtbook.com/nxtbooks/pmg/ub_fg09
https://www.nxtbook.com/nxtbooks/pmg/ub0609
https://www.nxtbook.com/nxtbooks/pmg/ub0509
https://www.nxtbook.com/nxtbooks/pmg/ub0409
https://www.nxtbook.com/nxtbooks/pmg/ub0309
https://www.nxtbook.com/nxtbooks/pmg/ub0209
https://www.nxtbook.com/nxtbooks/pmg/ub0109
https://www.nxtbook.com/nxtbooks/pmg/ub1208
https://www.nxtbook.com/nxtbooks/pmg/ub1108
https://www.nxtbook.com/nxtbooks/pmg/ub1008
https://www.nxtbook.com/nxtbooks/pmg/ub0908
https://www.nxtbook.com/nxtbooks/pmg/ub0808
https://www.nxtbook.com/nxtbooks/pmg/ub0708
https://www.nxtbook.com/nxtbooks/pmg/ub0608
https://www.nxtbook.com/nxtbooks/pmg/ub0508
https://www.nxtbook.com/nxtbooks/pmg/ub0408
https://www.nxtbook.com/nxtbooks/pmg/ub0308
https://www.nxtbook.com/nxtbooks/pmg/ub0208
https://www.nxtbook.com/nxtbooks/pmg/ub0907
https://www.nxtbook.com/nxtbooks/pmg/ub0807
https://www.nxtbook.com/nxtbooks/pmg/ub0707
https://www.nxtbook.com/nxtbooks/pmg/ub0607
https://www.nxtbook.com/nxtbooks/pmg/ub0507
https://www.nxtbook.com/nxtbooks/pmg/ub0407
https://www.nxtbook.com/nxtbooks/pmg/ub0307
https://www.nxtbook.com/nxtbooks/pmg/ub0207
https://www.nxtbook.com/nxtbooks/pmg/ub0107
https://www.nxtbook.com/nxtbooks/pmg/ub1206
https://www.nxtbook.com/nxtbooks/pmg/ub1106
https://www.nxtbook.com/nxtbooks/pmg/ub1006
https://www.nxtbook.com/nxtbooks/pmg/ub0906
https://www.nxtbook.com/nxtbooks/pmg/ub0806
https://www.nxtbook.com/nxtbooks/pmg/ub0706
https://www.nxtbook.com/nxtbooks/pmg/ub0606-GG
https://www.nxtbook.com/nxtbooks/pmg/ub0606
https://www.nxtbook.com/nxtbooks/pmg/ub0506
https://www.nxtbook.com/nxtbooks/pmg/ub0406
https://www.nxtbookmedia.com