University Business Consulting Guide - July/August 2012 - (Page 10)

2012 directory of HigHer education consultants CUSTOMER SERVICE AND RETENTION Guided by data, driven by service Scannell & Kurz, Inc. 71-B Monroe Avenue Pittsford, NY 14534 585-381-1120 Fax 585-381-2383 info@scannellkurz.com www.scannellkurz.com Scannell & Kurz, Inc. specializes in developing customized, data-driven financial aid, recruitment, and retention strategies for their higher education clients. Services include: • Organizational and operational reviews of enrollment-related offices • Strategic financial aid analysis including recommendations for action • Recruitment “best practice” advice • Empirically based retention assessment and targeted intervention strategies • Management tools such as our Scannell & Kurz Online Reporting Environment (SKORE) and our Financial Aid Strategy Tool (FAST) We are dedicated to working in partnership with our clients, sharing our analytical techniques in order to develop our client’s knowledge base for addressing future enrollment challenges. The solutions recommended are unique to each client, based on a data-driven understanding of the institution’s particular market position and challenges. Special attention is paid to ensuring that the solutions are practical, detailed, and implementable. Outcomes include improved net tuition revenue, more effective management of institutional resources, and achievement of specific class profile targets, all within the understanding of the necessary “tradeoffs” involved. A sample of recent clients include: Abilene Christian University, Alvernia University, Austin College, Cedarville University, The College of Saint Rose, Connecticut College, Indiana Wesleyan University, Marist College, Marymount Manhattan College, Maryville University, Miami University of Ohio, Northeastern University School of Law, Rutgers University-Camden, Temple University, The Chicago School of Professional Psychology, University of Connecticut, University of Indianapolis, University of Pittsburgh, Waynesburg University, Whitworth College, and York College of Pennsylvania. Stamats Inc. 615 Fifth Street SE P.O. Box 1888 Cedar Rapids, IA 52406-1888 800-553-8878 319-364-6167 Fax 319-365-5421 www.stamats.com Stamats has been serving the higher education marketing community for more than six decades, offering the most complete range of integrated marketing communication products and services in the industry. We help college and university leaders achieve their marketing and recruiting goals through the creation of customized, integrated marketing solutions. Our results-focused work is the product of a unique and disciplined blend of scientific analysis (market research) and strategic creativity. From publications to brand marketing, research to interactive media, direct marketing to consulting, Stamats helps clients identify, communicate, and keep their brand promises. We also offer higher education seminars, webinars and online resources including white papers and a QuickTakes e-newsletter. N. Raisman & Associates 86 N Cassady Ave Suite 18 Columbus, OH 43209 413-219-6939 info@GreatServiceMatters.com www.GreatServiceMatters.com www.academicmaps.blogspot.com You worked hard to enroll them. Here’s how to retain more of them. 84% of your students drop out due to academic customer service related issues. Since 1999, N. Raisman & Associates (formerly AcademicMAPS) has provided academic customer service and retention solutions to over 450 colleges and universities in the US, Canada and Europe. Through training, workshops, presentations, mini and all-campus customer service audits, we provide effective, efficient and inexpensive solutions to improve customer service and increase retention to graduation. Contact us today for a free copy of Customer Service Factors and the Cost of Attrition to retain more students. DIGITAL SIGNAGE Custom Display Solutions (CDS), Inc. 2926 W. Pendleton Avenue Santa Ana, CA 92704 714-540-5220 Unicon, Inc. 1760 East Pecos Road Suite 432 Gilbert, AZ 85295 480-558-2400 CRM TargetX 1001 East Hector Street Suite 100 Conshohocken, PA 19428 877-715-7474 DISTANCE LEARNING Alliance THE EDUCATION ALLIANCE Smart Devine 1600 Market Street, 32nd Floor Philadelphia, PA 19103 267-670-7300 24 Prime Parkway Suite 105 Natick, MA 01760 508-655-7111 Fax 508-655-7411 www.edalliance.com The Education Alliance is a worldwide leader in distance learning consulting. The Alliance enables our global network of partners, associates, and professional colleagues to make a broader range of services available to our clients across the United 10 | CG July/August 2012 universitybusiness.com/consulting http://www.scannellkurz.com http://www.stamats.com http://www.GreatServiceMatters.com http://www.scannellkurz.com http://www.stamats.com http://www.GreatServiceMatters.com http://www.academicmaps.blogspot.com http://www.edalliance.com http://www.edalliance.com http://www.universitybusiness.com/consulting

Table of Contents for the Digital Edition of University Business Consulting Guide - July/August 2012

University Business Consulting Guide - July/August 2012