Solutions Guide V.3.0 - Solutions for Your Mobile Workforce - (Page 49)

I-SERV GLOBAL SERVICE Service Solutions Tough Support for a Tough Job What is i-Serv? i-Serv is the one global service plan for all Psion Teklogix devices, anywhere in the world. It is the one service plan that enhances productivity as it lowers total cost of ownership. i-Serv’s Informative, Innovative, Inclusive and Interactive service solutions lead the industry to keep your business moving. INFORMATIVE Answers to service questions when they’re needed: Immediately. Accurate, real-time information from anywhere in the world is available 24/7 through i-Serv’s exclusive online tracking system – Teknet Do you need Return Material Authorization (RMAs), interactive tracking of your products before and after repairs, and informative answers to your service questions and concerns anywhere in the world? Psion Teklogix’ Teknet online tool does all of that and more! INNOVATIVE Leading the industry to higher standards is nothing new at Psion Teklogix. Unheard of service extras, like on-site pick up, timing guarantees and one-on-one emergency support put i-Serv, and your service needs, up front. Have you ever had an emergency service issue, but didn’t have the time to deal with shipping the equipment back to the depot? By purchasing i-Serv, we’ll pick up your equipment without a hassle and guarantee our service lead time! INTERACTIVE With i-Serv, there’s always someone to listen to you. Interactive help desk access assures you immediate answers and support from certified service professionals. Are you tired of waiting on hold to talk to a computer, instead of a live person? With live, in-person Help Desk access, our customer care service solution guarantees your questions will not go unanswered. With 8 hour, 5-day a week or available 24/7 help desk support, i-Serv has a level of service to meet your needs. And if your service issues are too complex for phone support, our Help Desk will escalate your problem by bringing your device into the depot, or dispatching a member of the Quick Action Group immediately to your facility. INCLUSIVE Enterprise mobile computing requires toughness. And a service plan that’s just as tough. i-Serv’s superior coverage – including abuse repair – delivers optimum efficiency, less downtime and lower total cost of ownership (TCO). Would you still purchase – and rely on – an inferior data collector for your operation if you knew its total cost of ownership would be double or triple the sticker price? With i-Serv, Psion Teklogix helps to keep your devices operational and your costs down, even repairing abused devices! And that means lower TCO for Psion Teklogix products. For more information on i-Serv, visit www.psionteklogix.com or call 800.322.3437. 49 http://www.psionteklogix.com

Table of Contents Feed for the Digital Edition of Solutions Guide V.3.0 - Solutions for Your Mobile Workforce

Contents Hand Held Computers Speech Solutions Vehicle-Mount Computers Wireless Technology Printing Solutions RFID Solutions Software Solutions Professional Solutions I-Serv Global Service Product Specifications

Solutions Guide V.3.0 - Solutions for Your Mobile Workforce

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