Plant Services - January 2008 - (Page 24) ASSET MANAGER teach strategic and critical thinking to those on the front line. If nothing is getting through, provide more aggressive skills development or reorganize your team. Set aside time each day to think, plan, work on longer-term projects, review KPIs and critical reports, and take in the big picture. Using the CMMS as a strategic tool for analysis and planning. It’s difficult to carve out quality time to rise above it all. Find a quiet spot away from telephones and people. Be part of the solution, not the problem. Take a carrot-and-stick approach to influencing front-line behaviors. Reward the behaviors you’re trying to promote, and show little tolerance for deviations. Celebrate when technicians use the equipment history on your CMMS to identify and eliminate recurring problems, or better anticipate problems through condition-based maintenance. If the fire bells ring, call the key stakeholders into your office and discuss what should have been done, and will be done, to prevent a similar crisis from occurring. CMMS, and then blaming management for not approving it) • Stealing the limelight (accepting praise from senior management without crediting the front line for helping to make it happen) • Acting disrespectful or unprofessional (reprimanding an employee in the presence of peers) (Editor’s note: The Plant Services CMMS/ EAM Software Review, posted at www. PlantServices.com/cmms_review, provides a side-by-side comparison of more than a dozen popular software packages.) E-mail Contributing Editor David Berger, P.Eng., partner, Western Management Consultants, at david@wmc.on.ca. What not to do Be wary of the traps that typically undermine a supervisor’s credibility: • Sending unclear, conflicting messages (encourage staff to be involved, but not providing the time to do so) • Over-promising and under-delivering (promising to upgrade the 24 www.PLANTSERVICES.com January 2008 http://www.PlantServices.com/cmms_review http://www.PlantServices.com/cmms_review http://www.aitkenproducts.com http://www.aitkenproducts.com http://www.PLANTSERVICES.com
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