Home Based Travel Agent - May 2008 - (Page 12) Lifeline Getting Rid of Bad Clients The Donald might be onto something. When things go wrong, you may need to take the same approach with your problem clients—here’s how to go about it It happens to all of us: Relationships falter and friendships fail. Sometimes parting is not such sweet sorrow, especially when the end of the relationship also removes a thorn from your side. But what do you do when the difficult person is a client? Can you afford to turn away his business, or will it be more of a personal sacrifice if you remain committed to the relationship? The decision will likely come down to what amount of strife you find personally tolerable in your professional life. Your “unbearable” client may be another agent’s “challenge.” Read on to learn how some agents determine between the difficult ones and those that need to be let go. If you’re contemplat12 YOUR ing “firing” a client, that person may be meeting one (or more) of the following criteria, noted by National Federation of Independent Business (www.nfib.com) writer Vicki Gerson: I The customer takes repeated advantage of you. I The customer takes up more time than their business is worth. I The customer lacks trust in you. “While you have to pay attention to your bottom line, working with clients who cause you extreme mental and physical stress may not be worth their monetary contributions,” she says. “In those cases, firing a client and opening up time for new customers who will treat you with the respect you deserve may be your wisest decision.” However, if firing them is not a feasible option, she does offer another suggestion. “If you don’t want to fire Home-BasedTravelAgent MAY 2 0 0 8 http://www.nfib.com
Table of Contents Feed for the Digital Edition of Home Based Travel Agent - May 2008 Home Based Travel Agent - May 2008 Contents Editor’s Note: When It’s Just Not Worth It Publisher’s Note: Never Underestimate Your Lifeline: When Things Go Wrong, You May Need To Agent Spotlight: Odyssey Travel’s Michelle Duncan New Technology: Resources That Can Help You Quickly Industry News: Costa Names Field Sales Director Hot Deals: From the Caribbean to Canada and London Success Stories Independent Associations Southern Swing Mexico Dominican Republic Cover Story: Australia Family Trips Theme Tours New Products: Urban At Ease Laptop Messenger Bag Home Based Travel Agent - May 2008 Home Based Travel Agent - May 2008 - Home Based Travel Agent - May 2008 (Page Cover1) Home Based Travel Agent - May 2008 - Home Based Travel Agent - May 2008 (Page Cover2) Home Based Travel Agent - May 2008 - Home Based Travel Agent - May 2008 (Page 1) Home Based Travel Agent - May 2008 - Contents (Page 2) Home Based Travel Agent - May 2008 - Contents (Page 3) Home Based Travel Agent - May 2008 - Contents (Page 4) Home Based Travel Agent - May 2008 - Contents (Page 5) Home Based Travel Agent - May 2008 - Contents (Page 6) Home Based Travel Agent - May 2008 - Contents (Page 7) Home Based Travel Agent - May 2008 - Editor’s Note: When It’s Just Not Worth It (Page 8) Home Based Travel Agent - May 2008 - Editor’s Note: When It’s Just Not Worth It (Page 9) Home Based Travel Agent - May 2008 - Publisher’s Note: Never Underestimate (Page 10) Home Based Travel Agent - May 2008 - Publisher’s Note: Never Underestimate (Page 11) Home Based Travel Agent - May 2008 - Your Lifeline: When Things Go Wrong, You May Need To (Page 12) Home Based Travel Agent - May 2008 - Your Lifeline: When Things Go Wrong, You May Need To (Page 13) Home Based Travel Agent - May 2008 - Your Lifeline: When Things Go Wrong, You May Need To (Page 14) Home Based Travel Agent - May 2008 - Your Lifeline: When Things Go Wrong, You May Need To (Page 15) Home Based Travel Agent - May 2008 - Agent Spotlight: Odyssey Travel’s Michelle Duncan (Page 16) Home Based Travel Agent - May 2008 - Agent Spotlight: Odyssey Travel’s Michelle Duncan (Page 17) Home Based Travel Agent - May 2008 - New Technology: Resources That Can Help You Quickly (Page 18) Home Based Travel Agent - May 2008 - New Technology: Resources That Can Help You Quickly (Page 19) Home Based Travel Agent - May 2008 - Industry News: Costa Names Field Sales Director (Page 20) Home Based Travel Agent - May 2008 - Industry News: Costa Names Field Sales Director (Page 21) Home Based Travel Agent - May 2008 - Hot Deals: From the Caribbean to Canada and London (Page 22) Home Based Travel Agent - May 2008 - Hot Deals: From the Caribbean to Canada and London (Page 23) Home Based Travel Agent - May 2008 - Success Stories (Page 24) Home Based Travel Agent - May 2008 - Success Stories (Page 25) Home Based Travel Agent - May 2008 - Success Stories (Page 26) Home Based Travel Agent - May 2008 - Success Stories (Page 27) Home Based Travel Agent - May 2008 - Independent Associations (Page 28) Home Based Travel Agent - May 2008 - Independent Associations (Page 29) Home Based Travel Agent - May 2008 - Independent Associations (Page 30) Home Based Travel Agent - May 2008 - Independent Associations (Page 31) Home Based Travel Agent - May 2008 - Southern Swing (Page 32) Home Based Travel Agent - May 2008 - Southern Swing (Page 33) Home Based Travel Agent - May 2008 - Mexico (Page 34) Home Based Travel Agent - May 2008 - Mexico (Page 35) Home Based Travel Agent - May 2008 - Mexico (Page 36) Home Based Travel Agent - May 2008 - Mexico (Page 37) Home Based Travel Agent - May 2008 - Mexico (Page 38) Home Based Travel Agent - May 2008 - Mexico (Page 39) Home Based Travel Agent - May 2008 - Dominican Republic (Page 40) Home Based Travel Agent - May 2008 - Dominican Republic (Page 41) Home Based Travel Agent - May 2008 - Dominican Republic (Page 42) Home Based Travel Agent - May 2008 - Dominican Republic (Page 43) Home Based Travel Agent - May 2008 - Cover Story: Australia (Page 44) Home Based Travel Agent - May 2008 - Cover Story: Australia (Page 45) Home Based Travel Agent - May 2008 - Cover Story: Australia (Page 46) Home Based Travel Agent - May 2008 - Cover Story: Australia (Page 47) Home Based Travel Agent - May 2008 - Family Trips (Page 48) Home Based Travel Agent - May 2008 - Family Trips (Page 49) Home Based Travel Agent - May 2008 - Family Trips (Page 50) Home Based Travel Agent - May 2008 - Family Trips (Page 51) Home Based Travel Agent - May 2008 - Theme Tours (Page 52) Home Based Travel Agent - May 2008 - Theme Tours (Page 53) Home Based Travel Agent - May 2008 - Theme Tours (Page 54) Home Based Travel Agent - May 2008 - Theme Tours (Page 55) Home Based Travel Agent - May 2008 - Theme Tours (Page 56) Home Based Travel Agent - May 2008 - Theme Tours (Page 57) Home Based Travel Agent - May 2008 - Theme Tours (Page 58) Home Based Travel Agent - May 2008 - Theme Tours (Page 59) Home Based Travel Agent - May 2008 - Theme Tours (Page 60) Home Based Travel Agent - May 2008 - Theme Tours (Page 61) Home Based Travel Agent - May 2008 - Theme Tours (Page 62) Home Based Travel Agent - May 2008 - Theme Tours (Page 63) Home Based Travel Agent - May 2008 - New Products: Urban At Ease Laptop Messenger Bag (Page 64) Home Based Travel Agent - May 2008 - New Products: Urban At Ease Laptop Messenger Bag (Page Cover3) Home Based Travel Agent - May 2008 - New Products: Urban At Ease Laptop Messenger Bag (Page Cover4)
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