Hotel & Motel Management - February 4, 2008 - (Page 1)

NEWS ABVI APPROVES PER-ROOM FEE HIKE Page 4 SPECIAL REPORT HOLIDAY INN EXPRESS TAKES OVER TOP SPOT Page 26 ON THE BLOCK BUSINESS AS USUAL FOR BROKERS IN ’08 Page 42 fo w ld no or .com ter po gis lW ldEx Re te lWor te Ho w.Ho w w www.HotelMotel.com r News Analysis, Trends and People Since 1875 A HotelWorld Network Publication | Vol. 223, No. 2 | February 4, 2008 Franchise contracts evolve HotelWorld panel to discuss changes ﬁnd what’s best for everyone because it’s good for business. NATIONAL REPORT–Franchise “That is the continual balagreements are constantance,” he said. “Franchily evolving documents sors are much more open based on a host of facto listening than they tors, including guest serhave been in the past. vice expectations, the As the franchisors run economy and competiinto more situations, the tion, but striking a balfranchise contract is still ance that franchisors very one-sided because and franchisees can live it’s our name and marks with is a constant goal. we’re trying to protect. Platt Shane Platt, v.p., CHOICE HOTELS But we want to give our franchise sales & develfranchisees the chance to opment for Choice Horun a successful business. tels International, said franchise Where we can help them, we do. companies always will strive to See Franchise | page 44 By Elaine Yetzer Simon SENIOR EDITOR When: Feb. 25-27 Where: Las Vegas Web site: www. hotelworldexpo.com Part of International Hospitality Week, HotelWorld offers segmented conference tracks, popular speakers and a dynamic trade show. Guests’ sticky ﬁngers create tricky situations By Emily Hanna ASSOCIATE EDITOR RELATED STORY: HotelWorld approaching; don’t miss out Page 18 NATIONAL REPORT–Some call it a cost of doing business, while others ring it up as a cost to the customer. From bathrobes and ﬂat-panel televisions to nightlights and batteries from the remote control, it seems nothing is sacred from the sticky ﬁngers of some hotel guests. And while some hotel operators insist the issue is nearly nonexistent, estimates place theft of guestroom products by guests at about $100 million per year. This number might not burn a hole in the pockets of the $133-billion industry, but it still remains a hefty debt of more than just swiped travel shampoos and shower caps. The list of items nabbed from the guestroom includes more than the oft-cited towels and bathrobes, inSee Sticky ﬁngers | page 45 New Carlson leader plans growth By Stephanie Ricca MANAGING EDITOR MINNEAPOLIS–2008 already is shaping up to be a history-making year for Carlson: As the hotel, travel and restaurant company plans celebrations for its 70th anniversary, it made history in early January by naming the ﬁrst non-Carlson family member to the position of president and c.e.o. Hubert Joly, president and c.e.o. of Carlson Wagonlit Travel since 2004, will take over for Marilyn Carlson Nelson effective March 1. Nelson will retain her role as Carlson’s chairman of the board. In a January press conference, Nelson described the announcement as exciting and welcomed Joly by calling him “a new member of this exclusive club.” Joly said during an interview that he wants to learn more about Carlson’s hotel operations, which comprise 964 properties in 70 countries with 146,600 rooms. “I am encouraged by Carlson’s steps to build a global hotel stratSee Carlson | page 49 Joly CARLSON Nelson CARLSON INFO CONCIERGE Highest revenue-generating spa services: 1. Massages 51.3% 2. Spa treatments 21.7% 3. Salon treatments 7.4% Source: PKF Hospitality Research http://www.hotelworldexpo.com http://www.HotelMotel.com http://hotelworldexpo.com

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - February 4, 2008

Hotel & Motel Management - February 4, 2008 Contents Murray, Keltner to Keynote Atlanta Event ABVI Approves Per-room Fee Hike Growth, Guest Loyalty on Lexington’s Plate Perspective Legally Speaking AAHOA Update Marketing Matters Consultant’s Corner On Finance Training Trends HotelWorld Update Trends & Stats Outdoor Furniture Limited-service-hotel-chain Report Energy-management System Provides Link to Savings Upgraded Bedding Program Cost Comes Due Less Hot Water Equals Less-costly Bills Events Learn to Take Advantage of Lower Insurance Costs Brokers Will Remain Unscathed in 2008 Transactions Ad/Edit Index Marketplace Classifieds Checking Out

Hotel & Motel Management - February 4, 2008

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