Hotel & Motel Management - April 21, 2008 - (Page 1)

TECHNOLOGY HOW TO HANDLE FLAT-PANEL PRESSURE Page 18 OPERATIONS SPECIALTY COFFEES PERK UP LOBBIES Page 24 TIMESHARE WEIGH NEW BUILDS VS. CONVERSIONS Page 28 www.HotelMotel.com News Analysis, Trends and People Since 1875 A HotelWorld Network Publication | Vol. 223, No. 7 | April 21, 2008 Joyce eases into Choice c.e.o. role New leader plans for global, brand growth the new leader. “I’ve known Chuck Silver Spring, Md.— for quite some time, I’ve With 25 years at Marbeen watching him and riott International unthe company over the der his belt, Steve Joyce is last nine or 10 years and ready to graduate to his I’ve been incredibly imnext job, as president and pressed,” Joyce said. c.e.o. of Choice Hotels InLedsinger, who has Joyce ternational. The succes- CHOICE HOTELS led choice for 10 years, sion plan calls for Joyce to will remain on the comjoin the company as presipany’s board of directors dent and c.o.o. effective May 1, then following his transition out of the succeed Charles Ledsinger, current c.e.o. role in October. president and c.e.o., in October by This long-term succession plan, taking over c.e.o. duties. which also includes the promotion Choice’s board of directors de- of Bruce Haase to executive v.p., tailed this management succession global brand operations, is intendplan in late March, and the gradual ed to support Choice during its next See Choice succession | page 33 passing of the baton is just ﬁne with By Stephanie Ricca MANAGING EDITOR Can you hear me now? Good. Hotel cellular phone signals get a boost By Russell Shaw CONTRIBUTING EDITOR National Report–Not all that long ago, hoteliers regarded surcharges to calls made from in-room telephones, as well as from the banks of payphones deployed in public areas, as a not-so-insigniﬁcant revenue source. But not any longer. Virtually every guest—business or leisure—brings along his or her cell phone. Most of these guests have cell phone plans that are far more economical than room surcharges, which makes their in-room communication choice rather obvious: cell phones. However, cell phone networks generally are built for outdoor rather than indoor reception. As a result, reception can be spotty in some guestrooms and especially in interior conference rooms. Hoteliers, carriers and solution providers are aware of these issues and are aggressively attacking the problem. Windows at the 43-story Borgata Hotel, Casino & Spa in Atlantic See Cell phone signals | page 32 Weekend leisure trips of four nights or less, including a Saturday, gain in popularity among Americans INFO CONCIERGE 53% of all vacations taken in 2007 46% of all vacations taken in 2000 Source: Ypartnership/Yankelovich 2008 National Travel Monitor Speakers break down costs of going green By Jason Q. Freed ASSOCIATE EDITOR Henderson, Nev.–When it comes to protecting the environment for future generations, everybody wants to be on board. But when it comes to building your hotel so it consumes less energy and emits less waste, every hotel developer faces one factor in particular: cost. Developers always have been challenged to present lenders with the most cost-efﬁcient construction plans in order to receive funding. Building a sustainable hotel does cost more upfront. But, in March at the UNLV/JMBM Hotel Developers Conference at the Green Valley Ranch in Las Vegas, speakers made it clear that in a few years, the cost of not being green will be far more signiﬁcant. See Developers | page 32 Rajesh Chandnani, director of strategic planning, Wimberly, Allison Tong & Goo, discusses consumer expectationsSee Bold word | hotels. related to green page xx H&MM | JASON Q. FREED http://www.HotelMotel.com

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Hotel & Motel Management - April 21, 2008 Contents Vista Affirms Fair Franchising Doctrine HOTEC Panel Explores Green Procurement Spa Revenue Drives Overall Profitability Perspective Legal FAQ Sales Clinic Travel Trends Guest Column Trends & Stats Owners and Operators Feel Pressure to Switch to HD Protect and Clean Stone Floors Coffee On Demand Fitness Equipment Experts Weigh New Builds Vs. Conversions Transactions Ad/Edit Index Marketplace Classifieds Checking Out

Hotel & Motel Management - April 21, 2008

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