Hotel & Motel Management - April 21, 2008 - (Page 3)

www.HotelMotel.com/digital_edition HotelMotel.com | H&MM April 21, 2008 In This Issue 3 www.HotelMotel.com Web Exclusives Why being a positive person isn’t enough There are two clear perspectives when it comes to business and life. There are those who focus on “why it can’t be done” and the few who focus on “how to get it done.” BY RENIE CAVALLARI | FOUNDER AND DIRECTOR OF INSPIRATION, ASPIRE www.HotelMotel.com/cavallari Online Extras! It takes a village to keep the brand promise Guests’ experiences take on a lot of different forms. When we think internally about creating guest experience, we tend to look at the different departments within a property. However, this is not how a guest “experiences” a hotel or resort. They each have their own expectations of what their experience should or could be. BY JOHN ELY | SENIOR V.P., MARKETING, SIGNATURE WORLDWIDE www.HotelMotel.com/signature 4 24 Unique property features could mean poor cell reception At times, hotel planning for enhanced cell reception must encompass rather exotic factors. These issues frequently arise due to the very features that make some properties unique and distinctive. BY RUSSELL SHAW | CONTRIBUTING EDITOR News 4 Vista afﬁrms fair franchising doctrine BY HEATHER GUNTER | ASSOCIATE EDITOR Technology 18 Owners and operators feel pressure to switch to HD BY JASON Q. FREED | ASSOCIATE EDITOR www.HotelMotel.com/cellphone 4 HOTEC panel explores green procurement BY EMILY HANNA | ASSOCIATE EDITOR Design 22 Protect and clean stone ﬂoors BY HEATHER GUNTER | ASSOCIATE EDITOR Web Resources Newsletters Week in Review H&MM’s comprehensive Week in Review hits mailboxes every Friday with a complete roundup of the people and companies that make headlines each week. Hotel Design e-News From our sister publication, HOTEL DESIGN: a monthly e-mail newsletter collecting the latest announcements about openings, renovations and the creative people who inspire the hospitality design industry. 4 Spa revenue drives overall proﬁtability BY CHRISTINE BLANK | CONTRIBUTING EDITOR Hotel Operations 24 Coffee on demand BY EMILY HANNA | ASSOCIATE EDITOR www.HotelMotel.com/wir www.HotelDesignMagazine.com/enews 18 Hot Products 26 Fitness equipment Timeshare 28 Experts weigh new builds vs. conversions 12 Travel Trends BY PETER C. YESAWICH 14 Guest Column BY MILAN YAGER 28 BY CHRISTINE BLANK | CONTRIBUTING EDITOR 16 Trends & Stats BY JAN FREITAG Departments 6 Perspective 8 Legal FAQ BY STEPHEN BARTH 33 Transactions 35 Ad/Edit Index 36 Marketplace 37 Classiﬁeds 42 Checking Out 22 10 Sales Clinic BY HOWARD FEIERTAG HOTEL & MOTEL MANAGEMENT (ISSN 0018-6082) is published semi-monthly, except monthly in January and August (22 issues yearly), by Questex Media Group, Inc., 306 W. Michigan St., Suite 200, Duluth, MN 55802. Subscription rates: $53.50 for 1 year, $90 for 2 years in the United States & Possessions; $74 for 1 year, $119 for 2 years in Canada and Mexico; all other countries $130 for 1 year, $213 for two years. Single copies (prepaid only): $4.60 in the United States; $5.60 in Canada and Mexico; $11.25 all other countries. Back issues, if available are $9 in the U.S.; $11 in Mexico and Canada; $22 for all other countries. International subscriptions will be subjected to $75 per annual order for air-expedited service. Include $6.50 per order plus $2 per additional copy for U.S. postage and handling. Periodicals postage paid at Duluth, MN 55806 and additional mailing ofﬁces. POSTMASTER: Please send address changes to Hotel & Motel Management, PO Box 1268 Skokie, IL 60076-8268. Canadian G.S.T. number: 840 033 278 RT0001, Publications Mail Agreement Number 40017597. Printed in the U.S.A. http://www.HotelMotel.com/digital_edition http://HotelMotel.com http://www.HotelMotel.com http://www.HotelMotel.com/cavallari http://www.HotelMotel.com/signature http://www.HotelMotel.com/cellphone http://www.HotelDesignMagazine.com/enews http://www.HotelMotel.com/wir

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - April 21, 2008

Hotel & Motel Management - April 21, 2008 Contents Vista Affirms Fair Franchising Doctrine HOTEC Panel Explores Green Procurement Spa Revenue Drives Overall Profitability Perspective Legal FAQ Sales Clinic Travel Trends Guest Column Trends & Stats Owners and Operators Feel Pressure to Switch to HD Protect and Clean Stone Floors Coffee On Demand Fitness Equipment Experts Weigh New Builds Vs. Conversions Transactions Ad/Edit Index Marketplace Classifieds Checking Out

Hotel & Motel Management - April 21, 2008

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