Hotel & Motel Management - May 5, 2008 - (Page 3)

www.HotelMotel.com/digital_edition HotelMotel.com | H&MM May 5, 2008 In This Issue 3 www.HotelMotel.com Web Exclusives Real conversations increase reservation conversions All too often the quest for the “perfect shop” score turns front-desk and reservations agents into robots BY DOUG KENNEDY | PRESIDENT, KENNEDY TRAINING NETWORK 4 4 www.HotelMotel.com/kennedy Online Extras! How does your franchisor fair? View the progress report on fair franchising standards released by the Asian American Hotel Owners Assn. board of directors www.HotelMotel.com/progressreport News 4 Pipeline favors established companies BY STACEY MIEYAL HIGGINS | SENIOR EDITOR Web Resources Newsletters H&MM Technology Report Once a quarter, get a comprehensive roundup of hospitality industry technology news and online exclusive features from our staff and contributing editors. Special Report 22 Top Hotel Brokers Week in Review H&MM’s comprehensive Week in Review hits mailboxes every Friday with a complete roundup of the people and companies that make headlines each week. 4 3 Palms debuts in upscale tier BY HEATHER GUNTER | ASSOCIATE EDITOR Design 24 Tune into music programs BY HEATHER GUNTER | ASSOCIATE EDITOR www.HotelMotel.com/techreport Hotel Design e-News www.HotelMotel.com/wir H&MM Marketing Report Once a quarter, receive insights on how companies reinvigorate their marketing programs as well as a roundup of news about sales and marketing initiatives. 4 Guests want reward options BY JINNY VANZANTEN | CONTRIBUTING EDITOR Hot Products 26 PTACs From our sister publication, HOTEL DESIGN: a monthly e-mail newsletter collecting the latest announcements about openings, renovations, and the creative people who inspire the hospitality design industry. www.HotelMotel.com/marketingreport www.HotelDesignMagazine.com/enews On the Block 24 28 Silver lining in bleak hotel sales market BY CHRISTINE BLANK | CONTRIBUTING EDITOR Departments 6 Perspective BY STACEY MIEYAL HIGGINS | SENIOR EDITOR Consumer Insight 46 The importance of creature comforts when traveling 18 Maintenance Doctor BY JIM ANEWALT 20 Trends & Stats BY BOBBY BOWERS 8 Legally Speaking BY KAREN MORRIS 30 Events 34 Transactions 38 Supplier News 50 Ad/Editorial Index 52 Marketplace 53 Classiﬁeds 58 Checking Out 10 Marketing Matters BY ELIZABETH CAMBRA 12 Consultant’s Corner BY DAVID J. SANGREE 14 On Finance 28 46 BY JAMES MERKEL 16 What Women Want BY RENIE CAVALLARI HOTEL & MOTEL MANAGEMENT (ISSN 0018-6082) is published semi-monthly, except monthly in January and August (22 issues yearly), by Questex Media Group, Inc., 306 W. Michigan St., Suite 200, Duluth, MN 55802. Subscription rates: $53.50 for 1 year, $90 for 2 years in the United States & Possessions; $74 for 1 year, $119 for 2 years in Canada and Mexico; all other countries $130 for 1 year, $213 for two years. Single copies (prepaid only): $4.60 in the United States; $5.60 in Canada and Mexico; $11.25 all other countries. Back issues, if available are $9 in the U.S.; $11 in Mexico and Canada; $22 for all other countries. International subscriptions will be subjected to $75 per annual order for air-expedited service. Include $6.50 per order plus $2 per additional copy for U.S. postage and handling. Periodicals postage paid at Duluth, MN 55806 and additional mailing ofﬁces. POSTMASTER: Please send address changes to Hotel & Motel Management, PO Box 1268 Skokie, IL 60076-8268. Canadian G.S.T. number: 840 033 278 RT0001, Publications Mail Agreement Number 40017597. Printed in the U.S.A. http://HotelMotel.com http://www.HotelMotel.com/digital_edition http://www.HotelMotel.com http://www.HotelMotel.com/kennedy http://www.HotelMotel.com/progressreport http://www.HotelMotel.com/techreport http://www.HotelMotel.com/wir http://www.HotelDesignMagazine.com/enews http://www.HotelMotel.com/marketingreport

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - May 5, 2008

Hotel & Motel Management - May 5, 2008 Contents Pipeline Favors Established Companies 3 Palms Debuts in Upscale Tier Guests Want Reward Options Perspective Legally Speaking Marketing Matters Consultant’s Corner On Finance What Women Want Maintenance Doctor Trends & Stats Special Report: Top Hotel Brokers Design: Tune Into Music Programs Hot Products: PTACs On the Block: Silver Lining in Bleak Hotel Sales Market Events Transactions Supplier News Consumer Insight: The Importance of Creature Comforts When Traveling Ad/Editorial Index Marketplace Classifieds Checking Out

Hotel & Motel Management - May 5, 2008

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