Hotel & Motel Management - May 5, 2008 - (Page 6)

Checking In PERSPECTIVE H&MM May 5, 2008 | HotelMotel.com EDITORIAL 600 Superior Ave. East, Suite 1100, Cleveland, OH 44114 Kids these days: A look at the next generation IN THE details Millennials get a voice New category for AH&LA Council to launch in July Focus on employees By Stacey Mieyal Higgins Senior Editor W hen I walked in to the networking reception of the American Hotel & Lodging Assn.’s Under 30 Gateway Council’s inaugural meeting, I thought I would stand out like a tabloid reporter. Boy, was I wrong. It turned out I had a lot more in common with people my age who work in the hotel industry than I thought. First, many of us were nervous about working with our peers—I am more experienced in talking with 50-something corporate executives about investment than with peers about dressing to look older or my favorite episode of “The Ofﬁce.” We also share the same anxiety about big change. Whether it’s a change in leadership or ownership, many of us are in our ﬁrst or second jobs. When we’re thrown a curveball, it can feel like the sky just might fall. But we’re also infectiously passionate about our jobs—and mine just happens to overlap with the group of people invited to sit on the council. We were charged with establishing a mission statement and brainstorming ideas for events, beneﬁts and recruitment initiatives for the new membership category. We had a productive meeting, but there still remains much to do. On July 1, the Under 30 Gateway membership category will launch. I believe this membership category and its accompanying education- al opportunities will beneﬁt the age group and the rest of the lodging community. While the industry already is conducting consumer research and designing hotel brands to satisfy the Millennials, it’s about time the focus turned inward to employees. This is an enthusiastic generation that already is making an impact on the industry. shiggins@questex.com Stephanie Ricca, MANAGING EDITOR . . . . . . . sricca@questex.com Ph: (216) 706-3791 | Fax: (216) 706-3711 Stacey Mieyal Higgins, SENIOR EDITOR . . . . . .shiggins@questex.com Ph: (216) 706-3783 | Fax: (216) 706-3711 Heather Gunter, ASSOCIATE EDITOR . . . . . . . hgunter@questex.com Ph: (216) 706-3792 | Fax: (216) 706-3711 Jason Q. Freed, ASSOCIATE EDITOR . . . . . . . . jfreed@questex.com Ph: (216) 706-3727 | Fax: (216) 706-3711 Emily Hanna, ASSOCIATE EDITOR . . . . . . . . . ehanna@questex.com Ph: (216) 706-3784 | Fax: (216) 706-3711 Patricia Sheehan, MANAGING EDITOR, Hotel Design Ph: (216) 706-3753. . . . . . . . . . . . . . . . . .psheehan@questex.com Amy B. Witek, ART DIRECTOR . . . . . . . . . . . . . awitek@questex.com Rob Ghosh, ART DIRECTOR. . . . . . . . . . . . . . .rghosh@questex.com ADVERTISING/SALES/CIRCULATION 600 Superior Ave. East, Suite 1100, Cleveland, OH 44114 John McMahon, GROUP PUBLISHER . . . . . jmcmahon@questex.com 757 Third Ave., 5th Floor, New York, NY 10017 Ph: (212) 895-8243 | Fax: (212) 895-8212 Matt Waddell, PUBLISHER . . . . . . . . . . . . . . mwaddell@questex.com 2835 N. Shefﬁeld Ave, Suite 236, Chicago, IL 60657 Ph: (773) 880-2240 | Fax: (773) 880-2241 Mary Malloy, NORTHEAST, INT’L. . . . . . . . . .mmalloy@questex.com Ph: (216) 706-3790 | Fax: (216) 706-3711 Brian Levine, SOUTHEAST . . . . . . . . . . . . . . . blevine@questex.com 757 Third Ave., 5th Floor, New York, NY 10017 Ph: (212) 895-8285 | Fax: (212) 895-8215 Jason Wallace, WEST . . . . . . . . . . . . . . . . . . . jwallace@questex.com 1461 S. 375 E., Kaysville, UT 84037 Ph: (801) 499-9999 | Fax: (801) 315-4137 Brian Olesinski, CLASSIFIEDS, RECRUITMENT, DIRECTORY . . . . . . . . . . . . . . . . . . . . . . . .bolesinski@questex.com Ph: (216) 706-3794 | Fax: (216) 706-3711 Heidi Spangler, DIR., AUDIENCE DEV. . . . . . . . hspangler@questex.com Ph: (216) 706-3705 | Fax: (216) 706-3714 Forgot to pack your favorite issue of Hotel & Motel Management? Visit www.HotelMotel.com and go to www.HotelMotel.com/ digitalarchive to download, browse through and search the text of each issue, click on links in the articles and advertisements and quickly navigate to any page. BUSINESS DEVELOPMENT Stacy Silver, BUSINESS DEV. DIRECTOR. . . . . ssilver@questex.com Ph: (954) 306-0747 | Fax: (954) 697-6265 J. Richard Casson, ASSOCIATE BUSINESS DEV. DIRECTOR . . . . . . . . . . . . . . . . . . . . . . rcasson@questex.com Ph: (212) 895-8426 | Fax: (212) 895-8210 PRODUCTION 306 W. Michigan St., Suite 200, Duluth, MN 55802 Jamie Kleist, ASST. PRODUCTION DIR. . . . . . . jkleist@questex.com Ph: (218) 279-8855 | Fax: (218) 279-8812 Janelle Heller, SR. PRODUCTION MANAGER . . jheller@questex.com Ph: (218) 279-8834 | Fax: (218) 279-8815 MARKETING/MAGAZINE SERVICES MARKETING/MAGAZINE SERVICES Ilene Schwartz, Kroll Direct, LISTS . . . . . . . . .ilene@krolldirect.com Ph: (216) 371-1667 | Fax: (216) 371-1669 PERMISSIONS . . . . . . . . . . . . .questexpermissions@reprintbuyer.com Ph: (800) 494-9051 Ext. 100 REPRINTS . . . . . . . . . . .HotelandMotelManagement@reprintbuyer.com Ph: (800) 290-5460 Ext. 100 SUBSCRIPTIONS, CUSTOMER SERVICE. .hspangler@questex.com Ph: (847) 763-9594 | Fax: (847) 763-9694 BACK ISSUES, SINGLE CURRENT COPIES Ph: (847) 763-9594 | Fax: (847) 763-9694 PRESIDENT & CEO—Kerry C. Gumas EXECUTIVE V.P. & CFO—Tom Caridi EXECUTIVE V.P.—Robert S. Ingraham EXECUTIVE V.P.—Tony D’Avino EXECUTIVE V.P., CORP. DEV.—Claudia Flowers V.P. & G.M.—Don Rosenberg V.P., DIGITAL MEDIA—Seth Nichols V.P., HUMAN RESOURCES—Diane M. Evans Copyright 2008 Questex Media Group, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical including photocopy, recording or information storage and retrieval system, without permission in writing from the publisher. Authorization to photocopy items for internal or personal use, or the internal or personal use of speciﬁc clients, is granted by Questex Media Group, Inc. for libraries and other users registered with the Copyright Clearance Center, 222 Rosewood Dr., Danvers, MA 01923; phone: (978) 750-8400; fax (978) 7504470; call for copying beyond that permitted by Sections 107 or 108 of the U.S. Copyright Law. For those not registered with the CCC, send permission request to questexpermissions@reprintbuyer.com; phone: (800) 494-9051 Ext. 100. Hotel & Motel Management does not verify any claims or other information appearing in any of the advertisements contained in the publication, and cannot take any responsibility for any losses or other damages incurred by readers in reliance on such content. Hotel & Motel Management welcomes unsolicited articles, manuscripts, photographs, illustrations and other materials but cannot be held responsible for their safekeeping or return. Questex Media Group, Inc. provides certain customer contact data (such as customers’ names, addresses, phone numbers and e-mail addresses) to third parties who wish to promote relevant products, services and other opportunities which may be of interest to you. If you do not want Questex Media Group to make your contact information available to third parties for marketing purposes, simply call toll-free (866) 344-1315 between the hours of 8:30 a.m. and 5:00 p.m. CT and a customer service representative will assist you in removing your name from Questex Media Group’s lists. Outside the U.S., please phone (847) 763-9594. We want to hear from you We welcome your comments, criticisms and compliments. Address correspondence to: Letters Editor, Hotel & Motel Management, 600 Superior Ave. East, Suite 1100, Cleveland, Ohio 44114; e-mail to hmm@questex.com; or fax to (216) 706-3711. We reserve the right to edit for length and clarity. Please keep letters to 300 words or fewer. .EDITORIAL MISSION STATEMENT. . HOTEL & MOTEL MANAGEMENT supplies the credible news analysis and operating resources the lodging industry needs to prosper amid constant change. Comprehensive reporting and research offer top-of-mind and quick-hitting insights while introducing the people driving the future of the hotel community. Strategies about marketing, ﬁnance, technology, design and product purchasing go beyond the bricks and mortar to bring readers closer to the fundamentals of operating in the lodging business. Printed in USA http://HotelMotel.com http://www.HotelMotel.com http://www.HotelMotel.com/digitalarchive http://www.HotelMotel.com/digitalarchive

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Hotel & Motel Management - May 5, 2008 Contents Pipeline Favors Established Companies 3 Palms Debuts in Upscale Tier Guests Want Reward Options Perspective Legally Speaking Marketing Matters Consultant’s Corner On Finance What Women Want Maintenance Doctor Trends & Stats Special Report: Top Hotel Brokers Design: Tune Into Music Programs Hot Products: PTACs On the Block: Silver Lining in Bleak Hotel Sales Market Events Transactions Supplier News Consumer Insight: The Importance of Creature Comforts When Traveling Ad/Editorial Index Marketplace Classifieds Checking Out

Hotel & Motel Management - May 5, 2008

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