Hotel & Motel Management - June 16, 2008 - (Page 3) www.HotelMotel.com/digital_edition HotelMotel.com | H&MM June 16, 2008 In This Issue 3 www.HotelMotel.com Web Exclusives The employee retention challenge How do we balance the benefits for employees against the rising costs of doing business? BY RENIE CAVALLARI | FOUNDER AND DIRECTOR OF INSPIRATION, ASPIRE www.HotelMotel.com/cavallari Personalized hospitality excellence still a deliverable Genuine, authentic hospitality is still being delivered daily by frontline superstars BY DOUG KENNEDY | PRESIDENT, KENNEDY TRAINING NETWORK www.HotelMotel.com/kennedy Web Resources 4 Newsletters Week in Review H&MM’s comprehensive Week in Review hits mailboxes every Friday with a complete roundup of the people and companies that make headlines each week. H&MM Technology Report Once a quarter, get a comprehensive roundup of hospitality industry technology news and online exclusive features from our staff and contributing editors. News 4 Hospitality industries join to promote tourism BY STEPHANIE RICCA | EDITOR IN CHIEF www.HotelMotel.com/techreport Hotel Design e-News 34 www.HotelMotel.com/wir 4 Spas growing ‘at a breakneck pace’ BY HARVEY CHIPKIN | CONTRIBUTING EDITOR Special Report 24 Attendees in for some ‘cool’ changes at HITEC BY JASON Q. FREED | SENIOR EDITOR H&MM Marketing Report Once a quarter, receive insights on how companies reinvigorate their marketing programs as well as a roundup of news about sales and marketing initiatives. From our sister publication, HOTEL DESIGN: a monthly e-mail newsletter collecting the latest announcements about openings, renovations, and the creative people who inspire the hospitality design industry. www.HotelMotel.com/marketingreport www.HotelDesignMagazine.com/enews 4 Waldorf=Astoria continues expansion plans BY CHRISTINE BLANK | CONTRIBUTING EDITOR Technology 28 No failure to communicate with property management BY JASON Q. FREED | SENIOR EDITOR Design 22 Lighting up large public spaces BY HEATHER GUNTER | ASSOCIATE EDITOR Consumer Insight 54 Climate control a creature comfort BY GREG DUNN AND NADA SLEEM-SZEMER 12 Training Trends BY JENNIFER MICHAUD 14 Trends & Stats BY BOBBY BOWERS Hotel Operations 34 Reuse programs provide savings by the load BY ALLIE JOHNSON | CONTRIBUTING EDITOR 18 HotelWorld Update BY LIZ CRAWFORD Departments 6 Perspective BY PAUL J. HENEY EDITORIAL DIRECTOR 19 Guest Column BY PETER T. TOMARES 22 Hot Products 38 Telephones 20 Events 40 Supplier News 44 Transactions 52 Ad/Editorial Index 56 Marketplace 57 Classifieds 62 Checking Out 8 Legal FAQ BY STEPHEN BARTH 54 8 Guest Column BY RYAN PRATT AND DANIEL TORPEY 10 Sales Clinic BY HOWARD FEIERTAG HOTEL & MOTEL MANAGEMENT (ISSN 0018-6082) is published semi-monthly, except monthly in January and August (22 issues yearly), by Questex Media Group, Inc., 306 W. Michigan St., Suite 200, Duluth, MN 55802. Subscription rates: $53.50 for 1 year, $90 for 2 years in the United States & Possessions; $74 for 1 year, $119 for 2 years in Canada and Mexico; all other countries $130 for 1 year, $213 for two years. Single copies (prepaid only): $4.60 in the United States; $5.60 in Canada and Mexico; $11.25 all other countries. Back issues, if available are $9 in the U.S.; $11 in Mexico and Canada; $22 for all other countries. International subscriptions will be subjected to $75 per annual order for air-expedited service. Include $6.50 per order plus $2 per additional copy for U.S. postage and handling. Periodicals postage paid at Duluth, MN 55806 and additional mailing offices. POSTMASTER: Please send address changes to Hotel & Motel Management, PO Box 1268 Skokie, IL 60076-8268. Canadian G.S.T. number: 840 033 278 RT0001, Publications Mail Agreement Number 40017597. Printed in the U.S.A. http://HotelMotel.com http://www.HotelMotel.com/digital_edition http://www.HotelMotel.com http://www.HotelMotel.com/cavallari http://www.HotelMotel.com/kennedy http://www.HotelMotel.com/techreport http://www.HotelMotel.com/wir http://www.HotelDesignMagazine.com/enews http://www.HotelMotel.com/marketingreport
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