Hotel & Motel Management - July 21, 2008 - (Page 14)

14 Training Trends H&MM July 21, 2008 | HotelMotel.com www.HotelMotel.com/digital_edition Company culture Continued from page 8 Use the “Platinum Rule” of communication: Don’t communicate the way you want to be communicated with; ﬁnd out how they want to be communicated with. And remember that having friends at work encourages engagement. Host softball teams, company picnics and other activities that get people together and foster friendships. Use invention. Create team players. Try setting performance goals for teams, rather than individuals, and rewarding the entire team for results. And harness the power of storytelling to foster an intellectual and emotional connection to work. At Ritz-Carlton hotels, for instance, employees are encouraged to tell their stories of excellent service. Every day, two stories are selected and sent to every hotel around the world. Go to the next dimension. Create a world-class orientation program. While turnover is on the rise, the average orientation time is shrinking—to just 1.15 hours in 2006. An orientation is your opportunity to engage new employees and make them productive from day one. In restaurants where the orientation is delivered by the g.m., turnover drops to just 98 percent. After orientation, create a development plan for every associate; it’s difﬁcult to be actively disengaged when your employer cares about your future. Finally, hire and train mid-level managers and supervisors. After 9/11, the mid-level disappeared in most industries, creating a wide gap (and little communication) between managers and associates. At companies like Southwest Airlines, there are incremental development steps that create more opportunity—and more loyalty. hmm@questex.com Josh Davies is v.p. of training and development for Sage Hospitality Resources and is a member of the Council of Hotel and Restaurant Trainers. Under Construction We understand. $85,000,000 W Hotel ot te Georgia g Construction / Mini-Perm Financing $46,750,000 Le Meridien Pennsylvania ennsylvania Construction / Mini-Perm Financing Hicks Holdings LLC and Gatehouse Capital, both of $18,633,336 Holiday Inn ay Texas Construction / Mini-Perm Financing $14,500,000 Hampton Inn T Texas Acquisition $14,030,000 rtya tt Courtyard by Marriott California Construction / Mini-Perm Financing $13,168,000 Hyatt Summerfield tt Suites New York Construction / Mini-Perm Financing Dallas, plan to build two hotels on 5 acres within Glorypark, a mixed-use development in Arlington, Texas. Slated to open in 2010, the $232-million project will include a 300-room Westin Hotels & Resorts property and a 140-room aloft, with residences atop both hotels. The 36-story Westin also will contain 85 branded luxury residences, and the 18-story aloft will offer 70 loft-type residences. The 150-suite Embassy Suites Palmdale (Calif.) broke ground recently. The hotel is scheduled for completion in the second quarter of 2009. It is owned by Palmdale Lodging Associates LLC and managed by Sun Development & Management Corp. NYLO Hotels LLC broke ground on its third hotel, this one in the master-planned community of Las Colinas in Irving, Texas. The 200-room hotel will open in May 2009. NYLO Hotels owns and operates the property. $7,750,000 Hilton Garden Inn Georgia Construction / Mini-Perm Financing $6,050,000 Fairfield Inn & Suites fi te Indiana Construction / Mini-Perm Financing Not only do we understand your business, our lending solutions are flexible, scalable and tailored to provide you with the best solution possible. Our company was founded on the principle of helping our clients reach their challenging and ever-evolving businessTHE IN goals. Details summary We accomplish this through timely decisions, wellDetail point structured transactions, and superior customer service Detail point coupled with the highest level of confidentiality and Detail point ethical standards. details We really understand. For more information, please contact Jon Wright Managing Partner jwright@silvertonbank.com 770.805.2350 Greg Friedman Senior Vice President gfriedman@silvertonbank.com 770.805.2365 Kevin Luyendyk Vice President kluyendyk@silvertonbank.com 770.805.2396 Construction has begun on La Torretta Del Lago Resort & Spa outside of Houston. When completed this fall, the resort will have 445 guestrooms. French Quarter VIII LLLP owns the property. Compiled by Elaine Simon, esimon@questex.com CIRCLE NO. 121 http://HotelMotel.com http://www.HotelMotel.com/digital_edition

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - July 21, 2008

Contents Larkspur Hotels Branch Out with New Brand Starwood’s C.E.O. Maps Out Journey New Brand Leaders Share Hits, Misses Perspective Letters to the Editor Legal FAQ Training Trends Sales Clinic HotelWorld Update Trends & Stats Special Report: 2008 Construction Companies Survey Guest Column Events Technology: Telephones Hotel Operations: Building Exterior Design: Televisions Transactions Awards Hot Products: Mattresses Supplier News Ad/Edit Index Marketplace Classifieds Checking Out Hotel & Motel Management - July 21, 2008

Hotel & Motel Management - July 21, 2008

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