Hotel & Motel Management - September 3, 2007 - (Page 26)

26 Hotel Operations COFFEE SERVICES H&MM September 3, 2007 | HotelMotel.com www.HotelMotel.com/digital_edition BY HEATHER GOOCH, CONTRIBUTING EDITOR Today’s packaging ensures Your grandmother might have kept her coffee can in the refrigerator, but the experts agree: It can do more harm than good. “It’s not cold enough to prevent the coffee from going stale, and with all the other foods in the fridge, coffee is likely to pick up odors from other Coffee packaging items,” said Josh Genuth, president of Swiss Gourmet Imports. “And from Royal Cup salmon-ﬂavored coffee is probably not the taste you are going for.” Coffee helps prevent Beyond its 100-gram in-room packages, Genuth’s company provides odors from tainting coffee beans in 1-kilo bags, each of which makes between 50 and 60 cups the coffee. of coffee or espresso. The bags feature one-way valves. This feature, he said, allows the carbon dioxide of the beans to escape, but does not allow oxygen to get in, thus ensuring up to two weeks’ freshness. Robert Cole, marketing director of Royal Cup Coffee, said today’s packaging for in-room and bulk coffee allows the product to stay fresh and dry. “The ﬁlm material we use in our packaging also acts as a barrier to other odors in the room,” he said. According to Brian Bradley, senior director of product development for S&D Coffee, the keys to freshness are protection from light, heat, oxygen, foreign odors and moisture. “Moisture protection is especially important related to storage of powdered products such as cocoas and cappuccinos,” he said. “These products are very hydroscopic, meaning they have a propensity for absorbing moisture that will hasten product staling, as well as inhibit proper product delivery through dispensing equipment.” ROYAL CUP COFFEE check IN Hotel Palomar, San Francisco, launches the Weekend Sommelier program. The package includes: food and wine pairing at Lounge on Five with Emily Wines; behindthe-scenes tour of the Fifth Floor restaurant’s wine cellar; tasting session; private dinner with staff; chance to serve as guest sommelier; and a late-night snack and wine tasting. Half Moon, in Jamaica, debuts children’s water sports activities, including Supplied Air Snorkeling for Youth (Sasy) and Bubble Maker courses. The courses enable younger children to learn SCUBA diving basics. Those between ages 12 and 14 can take Junior Open Water certiﬁcation; ages 15 and older can attempt Open Water certiﬁcation. Both open water courses cost $450 each. Kimpton Hotels & Restaurants introduces Wellness Weekends, featuring restorative services inspired by the content of body + soul magazine. Packages, which start at $149 per night and are available in 10 cities, include accommodations, a take-home amenity, in-room breakfast, and opportunity for discounted booking of an in-room spa. freshness All the comforts of home Robert Cole, marketing director for Royal Cup Coffee, said many newer hotels, especially those with guestroom suites, are trying to recreate a more home-like coffee experience by placing the unit near the kitchenette area or workspace. “You do have to balance that more home-like image with cleanliness, though,” he said. Brian Bradley, senior director of product development for S&D Coffee, said that in-room coffee service can sometimes be a challenge for housekeeping because the storage carts typically have just one bin for replenishment. “If storage bins are not completely emptied [and then] reﬁlled with additional supplies, there can be product that is not properly rotated, and can become quite old prior to being placed within a guestroom,” he said. “It is important to store all products in a clean, dry location prior to placement within guestrooms, and for service personnel to ensure a ﬁrst-in, ﬁrst-out rotation.” Cleanliness is part of good maintenance Brian Bradley, senior director of product development, S&D Coffee, stresses cleanliness as essential to proper brewer operation at the inroom and foodservice levels. “Coffee servers should be cleaned following each use, and improperly functioning brewers should be replaced by the property,” he recommended. “In addition, tea brewers and dispensers, as well as juice dispensers, must be cleaned and well maintained in order to ensure delivery of premium quality beverages.” Proper cleaning of coffee makers is essential to coffee quality, according to Brian Bradley of S&D Coffee. S&D COFFEE For more info Company Circle No. American Coffee Services. . . 370 Boyd Coffee Co. . . . . . . . . . . 371 Classic Coffee Concepts . . . . 372 Concordia Coffee Systems . . 373 Douwe Egberts Coffee Systems . . . . . . . . . 374 Filterfresh Coffee Service . . . 375 Royal Cup Coffee . . . . . . . . . 376 S&D Coffee . . . . . . . . . . . . . 377 Swiss Gourmet Imports. . . . . 378 Wolfgang Puck Coffee. . . . . . 379 In any event… For large events, it’s important to strike a balance between having enough to meet customer demand and having too much in stock, which can run the risk of going stale. Robert Cole, marketing director, Royal Cup Coffee, said territory managers meet with general managers to estimate appropriate levels on a regular basis. “The territory manager is usually local and familiar with the market, so he or she can bring up special events in town that might be ROYAL CUP COFFEE Children can “meet” the horse that inspired the book, “Blackie, the Horse Who Stood Still” with the Lodge at Tiburon’s (Calif.) new Family Adventure Package. Pricing for the package begins at $360.50 and includes a one-night stay, a copy of the children’s book, breakfast at the hotel, museum admission, bike rental, and a packed picnic basket. Compiled by Stacey Higgins, shiggins@questex.com pushing occupancy,” he said. “Plus, they go over what events are coming up at the property so they can anticipate supply needs.” http://HotelMotel.com http://www.HotelMotel.com/digital_edition

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - September 3, 2007

Cover Contents Convention Centers Add Bells and Whistles Questex Media acquires Five Star Alliance Perspective At Your Risk Energy Star Update Sales Clinic Transactions Awards Trends & Stats Wireless Networking Northwest Pipeline Coffee Services Ad/Editorial Index Marketplace Classifieds Checking Out

Hotel & Motel Management - September 3, 2007

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