Hotel & Motel Management - September 3, 2007 - (Page 3)

www.HotelMotel.com/digital_edition HotelMotel.com | H&MM September 3, 2007 In This Issue 3 www.HotelMotel.com Web Exclusives Vision, mission, values Renie Cavallari discusses the meaning of leadership and dispels some leadership myths. BY RENIE CAVALLARI | FOUNDER AND DIRECTOR OF INSPIRATION, ASPIRE www.HotelMotel.com/cavallari Hotel Operations 26 Coffee services BY HEATHER GOOCH | CONTRIBUTING EDITOR Make hospitality a priority Refocus your staff’s attention on communications essentials and transform your guest contact staff into “hostmasters.” BY DOUG KENNEDY | PRESIDENT, KENNEDY TRAINING NETWORK Departments 6 8 8 Perspective BY JEFF HIGLEY | EDITORIAL DIRECTOR www.HotelMotel.com/kennedy Online Extras! Head of the class Microtel Inns & Suites and Hilton Garden Inn top J.D. Power and Associates guest satisfaction rankings for six consecutive years. BY STEPHANIE RICCA | MANAGING EDITOR At Your Risk BY ANTHONY MARSHALL Energy Star Update BY STUART BRODSKY www.HotelMotel.com/jdp 4 10 Sales Clinic BY HOWARD FEIERTAG Coming next issue Consumer Insight Take a look at past Consumer Insight columns and charts at www.hotelmotel.com/consumertrends. Coming in H&MM’s Sept. 18 issue: business travelers’ check-in and check-out preferences. News 4 Convention centers add bells and whistles Meeting the needs of corporate clients helps boost business BY CHRISTINE BLANK | CONTRIBUTING EDITOR 14 Transactions 4 Questex Media acquires Five Star Alliance The online luxury booking service complements Questex’s portfolio. STAFF REPORT 8 16 Awards 18 Trends & Stats BY JAN FREITAG The importance of remote check-in/ check-out when selecting a hotel/motel/ resort when traveling for business Web Resources Week in Review 32 Ad/Editorial Index 38 Marketplace 40 Classiﬁeds 46 Checking Out Newsletters H&MM Technology Report Once a quarter, get a comprehensive roundup of hospitality industry technology news and online exclusive features from our staff and contributing editors. H&MM’s comprehensive Week in Review hits mailboxes every Friday with a complete roundup of the people and companies that make headlines each week. www.HotelMotel.com/techreport Hotel Design e-News From our sister publication, Hotel Design: a monthly e-mail newsletter collecting the latest announcements about openings, renovations, and the creative people who inspire the hospitality design industry. www.HotelMotel.com/wir 26 H&MM Marketing Report Once a quarter, receive insights on how companies reinvigorate their marketing programs as well as a roundup of news about sales and marketing initiatives. Technology www.HotelMotel.com/marketingreport www.HotelDesignMagazine.com/enews 20 Wireless networking BY BRIAN ALBRIGHT | CONTRIBUTING EDITOR HOTEL & MOTEL MANAGEMENT (ISSN 0018-6082) is published semi-monthly, except monthly in January, August and December (21 issues yearly), by Questex Media Group, Inc., 306 W. Michigan St., Suite 200, Duluth, MN 55802. Subscription rates: $53.50 for 1 year, $90 for 2 years in the United States & Possessions; $74 for 1 year, $119 for 2 years in Canada and Mexico; all other countries $130 for 1 year, $213 for two years. Single copies (prepaid only): $4.60 in the United States; $5.60 in Canada and Mexico; $11.25 all other countries. Back issues, if available are $9 in the U.S.; $11 in Mexico and Canada; $22 for all other countries. International subscriptions will be subjected to $75 per annual order for air-expedited service. Include $6.50 per order plus $2 per additional copy for U.S. postage and handling. Periodicals postage paid at Duluth, MN 55806 and additional mailing ofﬁces. POSTMASTER: Please send address changes to Hotel & Motel Management, PO Box 5050, Brentwood, TN 37024-5050. Canadian G.S.T. number: 840 033 278 RT0001, Publications Mail Agreement Number 40017597. Printed in the U.S.A. Construction 22 Northwest pipeline BY DENNIS BLANK | CONTRIBUTING EDITOR 20 http://HotelMotel.com http://www.HotelMotel.com/digital_edition http://www.HotelMotel.com http://www.HotelMotel.com/cavallari http://www.HotelMotel.com/kennedy http://www.HotelMotel.com/jdp http://www.hotelmotel.com/consumertrends http://www.HotelMotel.com/techreport http://www.HotelMotel.com/wir http://www.HotelDesignMagazine.com/enews http://www.HotelMotel.com/marketingreport

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - September 3, 2007

Cover Contents Convention Centers Add Bells and Whistles Questex Media acquires Five Star Alliance Perspective At Your Risk Energy Star Update Sales Clinic Transactions Awards Trends & Stats Wireless Networking Northwest Pipeline Coffee Services Ad/Editorial Index Marketplace Classifieds Checking Out

Hotel & Motel Management - September 3, 2007

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