Hotel & Motel Management - October 1, 2007 - (Page 1)

NEWS INDEPENDENTS RELY ON GUEST FEEDBACK Page 4 SPECIAL REPORT HOUSEKEEPING EFFICIENCIES Page 54 CONSTRUCTION WESTERN PIPELINE OUTLOOK Page 26 www.HotelMotel.com News Analysis, Trends and People Since 1875 A HotelWorld Network Publication | Vol. 222, No. 17 | October 1, 2007 A passion for people Starwood orders up Coors, Nike branding veteran as new c.e.o. By Stacey Mieyal Higgins SENIOR EDITOR Starwood Hotels & Resorts Worldwide North American portfolio as of June 30, 2007 Brand Hotels Guestrooms Sheraton 201 Westin 93 Four Points 88 W 17 Luxury Collection 10 Other 10 Le Meridien 9 St. Regis 9 Total 437 78,493 43,521 15,249 5,447 2,825 2,413 2,106 1,527 151,581 Frits van Paasschen has more than 20 years of global branding experience. White Plains, N.Y.—The new c.e.o. for Starwood Hotels & Resorts Worldwide is expected to bring branding leadership to a company built on branding Page 4 experiences. Frits van Paasschen, former president and c.e.o. of Coors Brewing Co., was scheduled to take the reins Sept. 24. He replaces Steven Heyer, who resigned in April when conﬂicts with his manage- STARWOOD HOTELS & RESORTS SEE RELATED STORY: Models showcase aloft, Element brands ment style came to a head. According to Stephen R. Quazzo, chairman of the governance and nominating committee of the Starwood board, the company spent the last ﬁve months looking for a replacement, and is completely satisﬁed with its choice. “As soon as we met Frits we knew we had found the right person to lead Starwood,” See Starwood leader | page 42 Source: Starwood Hotels & Resorts Worldwide Costs, lack of materials No-match rule clariﬁes liabilities stretch build times By Stephanie Ricca MANAGING EDITOR By Jeff Higley EDITORIAL DIRECTOR Memphis–If you think the hotel under construction that you want to open sooner rather than later seems to be taking forever to build, it probably is. Smith Rising costs, the STR lack of material and longer entitlement processes caused the average time to build a hotel in 2006 to draw out to more than 19 months— more than seven months longer than it took to build a hotel in 2000. According to Randy Smith, co-founder and chairman of Hendersonville, Tenn.-based Smith Travel Research, longer construction time isn’t necessarily a bad thing. See Costs | page 43 National Report–A new rule outlining the responsibilities employers have when they receive no-match letters for their employees was set to go into effect in mid-September, but a California judge ordered a temporary injunction, which expires Oct. 1. At press time, the future still was cloudy regarding what might happen with the rule, formal- ly called “Safe Harbor Procedure for Employers Who Receive a No-Match Letter.” Should the injunction expire with no further legal action, the rule, ﬁrst proposed by U.S. Immigration and Customs Enforcement in June 2006, will go into effect. Since 1994, employers have received no-match letters from the Social Security AdSee No-match rule | page 50 Rate wrangling Revenue managers speak out on key issues Orlando–Revenue management affects every property, regardless of segment, brand or location. In conjunction with the Hospitality Sales & Marketing Association International, Hotel & Motel Management sat down with a group of corporate revenue managers during the Hospitality Industry Technology Exposition & Conference in June and discovered one major theme: There’s no one right or wrong way to determine the correct way to manage revenue, but it’s essential to ﬁnd a way that ﬁts your operation and stick with it. Thomas Buoy, senior v.p. of distribution and revenue management with Morgans Hotel Group, See Revenue | page 36 INFO CONCIERGE Declines in overseas travel to U.S. cities since 2000 1. Orlando -34% 2. Miami -33% 3. Los Angeles -29% 4. San Francisco -30% 5. Oahu, Honolulu -22% * Excludes visitors from Canada and Mexico Source: Discover America Partnership http://www.HotelMotel.com

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - October 1, 2007

Hotel & Motel Management - October 1, 2007 Contents Independents Rely on Guest Feedback Models Showcase Aloft, Element Brands Trainers Emphasize Communication, Cooperation Perspective At Your Risk Satisfaction Trends Sales Clinic Energy Star Update HotelWorld Update Trends & Stats Dressing Walls in 'Green' Music Programming Provides a Sound Solution Remote Check-In/Out for Leisure Travelers Q&A: Western U.S. Pipeline Softgoods - Beds and Bedding Transactions A Cause Célèbre Awards People on the Move Events Cleaning and Maintenance Solutions Marketplace Ad/Editorial Index Classifieds Checking Out

Hotel & Motel Management - October 1, 2007

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