Hotel & Motel Management - October 1, 2007 - (Page 25)

www.HotelMotel.com/digital_edition HotelMotel.com | H&MM October 1, 2007 ConsumerInsight POWERED BY YPARTNERSHIP | H&MM | IHG 25 The ability to check-in or check-out online is: »By income Annual household Annual household income less income of 75K than 75K and up »By marital status Married Not married Extremely important 4 3 2 Not at all important 11% 15% 34% 14% 26% 9% 21% 32% 17% 21% N=172 responses Extremely important 4 3 2 Not at all important 9% 17% 30% 18% 26% 13% 20% 40% 11% 16% N=95 responses N=209 responses N=131 responses »By age Younger than 42 years old 42-60 years old »By gender Total Male Female Extremely important 4 3 2 Not at all important 13% 24% 37% 11% 15% 8% 16% 33% 20% 23% N=128responses Extremely important 10% 4 18% 3 33% 2 16% Not at all important 23% 10% 19% 31% 17% 23% 10% 17% 35% 15% 23% N=153 resp. N=304 resp. N=151 resp. N=120 responses The ability to check-in or check-out through a kiosk is: »By income Extremely important 4 3 2 Not at all important Annual household income less than 75K Annual household income of 75K and up 5% 14% 24% 27% 30% N=131 responses 6% 14% 28% 19% 33% N=172 responses 23% The percentage of respondents younger than 42 years old who ﬁnd the ability to check-in or check-out through a kiosk for leisure travel not at all important N=120 responses The data appearing in this report were collected from a sample of 304 leisure travelers, selected randomly from a panel representative of U.S. adults using Ypartnership’s AmeriLink Internet Surveying Service. Leisure travelers were prescreened for having taken a leisure trip of at least 75 miles from home during the past year that required an overnight stay. Using a 95 percent conﬁdence level, the estimated margin of error for this segment of travelers is +/- 5.7 percent. A quota was established to yield an even gender split of leisure travelers. The ﬁeldwork for this study was conducted in January 2007. HOTEL & MOTEL MANAGEMENT will present the results from this and several upcoming Ypartnership surveys throughout 2007. For additional breakdowns of the information, visit www. HotelMotel.com/consumertrends. Methodology CIRCLE NO. 128 http://www.HotelMotel.com/digital_edition http://HotelMotel.com http://IHG.com/development http://IHG.com/development http://www.HotelMotel.com/consumertrends http://www.HotelMotel.com/consumertrends

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - October 1, 2007

Hotel & Motel Management - October 1, 2007 Contents Independents Rely on Guest Feedback Models Showcase Aloft, Element Brands Trainers Emphasize Communication, Cooperation Perspective At Your Risk Satisfaction Trends Sales Clinic Energy Star Update HotelWorld Update Trends & Stats Dressing Walls in 'Green' Music Programming Provides a Sound Solution Remote Check-In/Out for Leisure Travelers Q&A: Western U.S. Pipeline Softgoods - Beds and Bedding Transactions A Cause Célèbre Awards People on the Move Events Cleaning and Maintenance Solutions Marketplace Ad/Editorial Index Classifieds Checking Out

Hotel & Motel Management - October 1, 2007

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