Hotel & Motel Management - October 1, 2007 - (Page 3)

www.HotelMotel.com/digital_edition HotelMotel.com | H&MM October 1, 2007 In This Issue 28 3 Special Report 54 Cleaning and maintenance solutions BY JASON Q. FREED | ASSOCIATE EDITOR 4 Departments 22 6 8 8 Perspective BY JEFF HIGLEY | EDITORIAL DIRECTOR News 4 Independents rely on guest feedback Hotel Operations 22 Music programming provides a sound solution BY STACEY MIEYAL HIGGINS | SENIOR EDITOR At Your Risk BY ANTHONY MARSHALL BY STACEY MIEYAL HIGGINS | SENIOR EDITOR Satisfaction Trends BY JONATHAN BARSKY AND JAN MCDOUGAL 4 Models showcase aloft, Element brands BY HARVEY CHIPKIN | CONTRIBUTING EDITOR Consumer Insight 24 Remote check-in/out for leisure travelers BY GREG DUNN AND ELIZABETH GONZALEZ | H&MM COLUMNISTS 10 Sales Clinic BY HOWARD FEIERTAG 4 Trainers emphasize communication, cooperation BY JEFF HIGLEY | EDITORIAL DIRECTOR 11 Energy Star Update BY STUART BRODSKY 12 HotelWorld Update BY CHRISTINA HARRISON 38 A cause célèbre BY LILLIAN CUNNINGHAM | CONTRIBUTING EDITOR 24 16 Trends & Stats BY JAN FREITAG Design 32 Transactions 40 Awards 44 People on the Move 45 Events 57 Marketplace 58 Ad/Editorial Index 60 Classiﬁeds 20 Dressing walls in ‘green’ BY CHRISTINE BLANK | CONTRIBUTING EDITOR Construction 26 Q&A: Western U.S. pipeline BY STACEY MIEYAL HIGGINS | SENIOR EDITOR 66 Checking Out HOTEL & MOTEL MANAGEMENT (ISSN 0018-6082) is published semi-monthly, except monthly in January, August and December (21 issues yearly), by Questex Media Group, Inc., 306 W. Michigan St., Suite 200, Duluth, MN 55802. Subscription rates: $53.50 for 1 year, $90 for 2 years in the United States & Possessions; $74 for 1 year, $119 for 2 years in Canada and Mexico; all other countries $130 for 1 year, $213 for two years. Single copies (prepaid only): $4.60 in the United States; $5.60 in Canada and Mexico; $11.25 all other countries. Back issues, if available are $9 in the U.S.; $11 in Mexico and Canada; $22 for all other countries. International subscriptions will be subjected to $75 per annual order for air-expedited service. Include $6.50 per order plus $2 per additional copy for U.S. postage and handling. Periodicals postage paid at Duluth, MN 55806 and additional mailing ofﬁces. POSTMASTER: Please send address changes to Hotel & Motel Management, PO Box 5050, Brentwood, TN 37024-5050. Canadian G.S.T. number: 840 033 278 RT0001, Publications Mail Agreement Number 40017597. Printed in the U.S.A. Hot Products 28 Softgoods—beds and bedding 4 http://www.HotelMotel.com/digital_edition http://HotelMotel.com

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - October 1, 2007

Hotel & Motel Management - October 1, 2007 Contents Independents Rely on Guest Feedback Models Showcase Aloft, Element Brands Trainers Emphasize Communication, Cooperation Perspective At Your Risk Satisfaction Trends Sales Clinic Energy Star Update HotelWorld Update Trends & Stats Dressing Walls in 'Green' Music Programming Provides a Sound Solution Remote Check-In/Out for Leisure Travelers Q&A: Western U.S. Pipeline Softgoods - Beds and Bedding Transactions A Cause Célèbre Awards People on the Move Events Cleaning and Maintenance Solutions Marketplace Ad/Editorial Index Classifieds Checking Out

Hotel & Motel Management - October 1, 2007

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